A
Call Intelligence
Jeff with Vimal — Feb 09, 2026 16:26
Deal Lost
Cold
Call History
2 attemptsRep Performance
6.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Jeff. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Jeff.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Malayalam/English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
23% into call
Pitch Approach
Direct Identification
Closing Attempt
No
Closing Technique
None
Call Ending
polite_decline
Call Structure
Duration
0:25 (26s)
Primary Language
Malayalam
Secondary Language
English
Code Switching
High
Total Speaker Turns
12
Rep Words / Customer Words
38 / 46
Rep Longest Monologue
4s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No current need
I had checked on it but I currently don't need it.
|
product_fit | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| preventive and health care services | Rep | -- | Negative | Introduction of company services. |
Key Moments
100:14
Direct Rejection
The customer shuts down the sales opportunity immediately by stating they have already checked the service and don't need it.
Resistance Signals
2
I currently don't need it
If I do need it I will check back
Topics Discussed
Company Identification
Service Category (Preventive Healthcare)
Customer Intent
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer calling back to see who called. |
| Identification | 2 | neutral | Acknowledges identity. |
| Rejection | 3 | neutral | States clearly he does not need the service. |
Call Transcript
Click to expand
Speaker 1
0.69s
Hello, hello.
Speaker 0
2.19s
Aa enikkoru call vannayirunnu ee numberil.
Speaker 1
4.09s
Aa, I'm speaking with Jeff.
Speaker 0
5.75s
Ya this is Jeff.
Speaker 1
6.93s
Adhe, this is Vimal over here from IO, preventive and health care.
Speaker 0
11.67s
Aa water
Speaker 1
12.87s
Io A I W.
Speaker 0
14.77s
Aa ha ha, ee I had checked on it but I currently don't need it. This is a number and if I if I do need it I will check back okay.
Speaker 1
19.47s
Number
Speaker 1
22.67s
Athu shubha shubha shubha
Speaker 0
23.71s
Aa thank you thank you.
Speaker 1
24.55s
Thank you brother, thank you.