A
Call Intelligence
None with Vimal — Feb 10, 2026 13:57
Deal Lost
Warm
Call History
3 attemptsRep Performance
4.0/10
Pitch Effectiveness
4.0/10
Engagement
5.0/10
Conversion Probability
20.0%
Personalization
3.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
none
Brand Sentiment
neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
self
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
22% into call
Pitch Approach
price-led
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:52 (112s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
24
Rep Words / Customer Words
142 / 68
Rep Longest Monologue
15s
Customer Longest Monologue
5s
Silence Gaps (>2s)
2 (max 4.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price Comparison
naan inga oru kadhaiyil irundhu ketten lab-la... ITI on note-kku idhula.
|
price | Customer | Yes | value differentiation | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Customer | 5000.00 | Confused | Customer asks for pricing; Rep explains the package and home collection. |
| basic test | Rep | 1000.00 | Neutral | Rep compares their package to basic lab tests the customer mentioned. |
Key Moments
300:17
Customer Retention
Customer stops the rep from hanging up, showing latent interest despite initial denial.
00:52
Price Confusion
Rep mentions 16000 and 5000, leading to customer confusion and repeated questioning.
01:16
Competitive Differentiation
Rep explains why cheap lab tests are 'minimal' and potentially misleading.
Discovery Questions
1
Q1
ungalukku edhaachum health concern illa nootru ettayirathu onbadhu blood test maadhiri neenga edhaavadhu visaarichirundheengala?
Resistance Signals
2
Price comparison with local labs
Initial attempt to end the call
Confusion Signals
2
Repeatedly asking for the price despite rep answering
Confusion over 16000 vs 5000 vs 20000 figures
Topics Discussed
Full Body Checkup
Pricing
Home Sample Collection
Chennai Location (Avadi)
Comparison with local labs
Test Parameters
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Initially says 'No' to having any concerns. |
| discovery | 2 | neutral | Stops the rep to ask about full body checkup prices. |
| pitch | 3 | neutral | Repeatedly asks 'How much?' and mentions other lab prices. |
Call Transcript
Click to expand
Speaker 0
0.29s
Aa sollunga sir cut aayiduchchaa?
Speaker 1
2.33s
Hello.
Speaker 0
2.93s
Aa sollunga.
Speaker 1
4.51s
Naan engirundhu pesurenga.
Speaker 0
5.85s
Naan Chennaiyila irundhu pesuren sir, idhu IO Health Care, ungalukku edhaachum health concern illa nootru ettayirathu onbadhu blood test maadhiri neenga edhaavadhu visaarichirundheengala?
Speaker 1
13.15s
Illa sir.
Speaker 0
15.53s
Thandaiyaa, sari okay sir, thank you.
Speaker 1
17.63s
Iru iru iru oru nimisham.
Speaker 1
20.53s
Hello.
Speaker 0
21.07s
Polunga.
Speaker 1
22.81s
Mm, full body checkup pannina eppadi varum?
Speaker 0
25.73s
Full body checkup vandhu ungalukku enbadhu aindhu vandhu varum sir, ondru aindhu moondru panels-la cover panrom namma test-laam, sarigala? Unga veettukke vandhuttu namma test collect pannittu vandharalaam, Chennaiyila thaane irukkeenga.
Speaker 1
38.39s
Chennai irukken sir, innum konjam indha Avali pakkam irukken.
Speaker 0
43.79s
Aa onnum problem illa sir, aindhu naangu varum sir, ungalukku offer-la ungalukku vandhu paatheenganna aindhu aayirathu varum.
Speaker 1
49.75s
Idhu.
Speaker 1
51.53s
Evvalavu?
Speaker 0
52.21s
16000.
Speaker 1
54.29s
Irubathi aayiram.
Speaker 1
56.91s
Naan evvalavu full body checkup, full body checkup evvalavu varudhu sir?
Speaker 0
60.49s
Adhaan solren ungal-tta ippo.
Speaker 0
66.33s
Hello sir, kekkuthu illai?
Speaker 1
66.97s
Aa keezh sir naan inga oru kadhaiyil irundhu ketten lab-la.
Speaker 1
72.09s
Aa, ITI on note-kku idhula.
Speaker 0
76.59s
Adhaan sir, adhu vandhu full body checkup kidaiyaadhu, adhu ellaame vandhu minimal parameters, adhu neenga panreenga appadinna ungalukku ellaame normal-aa irukkunnu dhaan varum, illaina vandhu essential parameter adhula irukkaadhu, adhu basic test sir avanga panradhu, neenga adhu edukka irundhaalum eduthukkalaam.
Speaker 1
95.11s
Receipt-e sir.
Speaker 0
96.17s
Mm naan solra advance
Speaker 1
97.93s
AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC AC
Speaker 0
102.91s
Basic-la irunthu aayiram varum sir.
Speaker 1
110.75s
Seri sir okay sir
Speaker 0
111.63s
Avudhu.