A
Call Intelligence
None with Vimal — Feb 10, 2026 13:56
Deal Lost
Cold
Call History
3 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
likely_self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
80% into call
Pitch Approach
direct
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:34 (34s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
14
Rep Words / Customer Words
38 / 16
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
trust
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Identity/Source Confusion
Engirundhu pesuradhunae? Mugappettai dhunae?
|
credibility | Customer | Yes | direct_clarification | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Neutral | Asking if the customer has already taken the test. |
Key Moments
200:12
Inquiry Verification
Agent attempts to link the call to a previous action by the customer.
00:20
Customer Confusion
Customer asks for the location/identity of the caller, showing low brand recall.
Discovery Questions
2
Q1
neenga IO-la enquiry pannirundheengala?
Q2
Blood test-ukku blood test eduthutteengala?
Resistance Signals
2
Lack of brand recognition
Questioning the caller's location/identity
Confusion Signals
2
Engirundhu pesuradhunae?
Mugappettai dhunae?
Topics Discussed
Blood test inquiry
Company identification
Location clarification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer answers with 'Mm, sollunga' (Yes, tell me). |
| discovery | 2 | neutral | Customer asks 'Engirundhu pesuradhunae?' (Where are you calling from?) indicating lack of brand recognition. |
Call Transcript
Click to expand
Speaker 0
0.85s
Hello
Speaker 1
3.43s
Hello
Speaker 0
3.91s
Aa thaan bus.
Speaker 1
5.67s
Aa
Speaker 0
6.41s
Ae athava suthi Vimal over here from IO, am I audible?
Speaker 1
11.11s
Mm, sollunga.
Speaker 0
12.87s
Athu pothu neenga IO-la enquiry pannirundheengala?
Speaker 1
16.99s
Aa
Speaker 0
17.95s
Blood test-ukku blood test eduthutteengala?
Speaker 1
20.73s
Engirundhu pesuradhunae? Mugappettai dhunae?
Speaker 0
23.79s
Naan vandhu IO-la irundhu call pannirukken.
Speaker 1
26.67s
Aa, ithu naan.
Speaker 0
28.23s
Health Care.
Speaker 1
33.37s
Mm engalukku?