A
Call Intelligence
SaiSwaroop with Vimal — Feb 19, 2026 16:07
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
5.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with SaiSwaroop. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with SaiSwaroop.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English
Brand Awareness
high
Brand Sentiment
neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
primary
Lead Type
follow_up
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
36% into call
Pitch Approach
reference_to_inquiry
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:27 (27s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
48 / 22
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / Need to review
okay I'll get back to you I mean yeah sure okay.
|
time | Customer | Yes | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Follow up on the inquiry made by the customer. |
Key Moments
200:10
Program Reference
Agent successfully connects the call to the customer's specific inquiry about the 7-day program.
00:21
Customer Deferral
Customer acknowledges the information but ends the call to review it privately.
Trust Signals
1
Customer acknowledges receiving the email/WhatsApp details.
Resistance Signals
1
Customer ends the call quickly ('okay I'll get back to you').
Topics Discussed
7-day healthcation program
WhatsApp/Email communication
Lead inquiry follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer confirms identity. |
| middle | 2 | neutral | Customer acknowledges receipt of information. |
| closing | 3 | neutral | Customer ends call quickly to review details. |
Call Transcript
Click to expand
Speaker 0
0.93s
Hello.
Speaker 1
1.59s
Hello.
Speaker 0
2.55s
I'm speaking with Sai.
Speaker 1
3.71s
Enna nadappo?
Speaker 0
4.87s
Yes.
Speaker 0
5.59s
Yes, this is Vimal over here from Aivo.
Speaker 1
7.75s
Ok.
Speaker 0
10.31s
Yeah, my health mentor over here connected regarding the seven days program which you enquired.
Speaker 1
14.39s
Gold rendu irundhaa?
Speaker 0
16.59s
Yeah, I've shared you the details also over WhatsApp, over the mail.
Speaker 1
19.55s
Mail
Speaker 0
21.31s
Ya.
Speaker 1
21.87s
okay I'll get back to you I mean yeah sure okay.
Speaker 0
24.95s
Yeah sure sure okay sir okay thank you.