A
Customer None
Phone +919700003317
Rep Vimal
Date 2026-01-24 15:45
Duration 0:03
Source None

Call History

3 attempts
Total Attempts3
First CallJan 24, 2026
Last CallFeb 12, 2026
Total Talk Time0.1 min
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
0.0%
Technical Quality
0.0/10

Active Alerts

3
!

No Rapport or Discovery: Vimal

Vimal skipped both rapport building and needs discovery on call with None.

!

Low Performance: Vimal

Vimal scored 0.0/10 on call with None. Review recommended.

!

No Close Attempt: Vimal

Vimal did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 3
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Brand Awareness none
Readiness to Buy Cold
Lead Type outbound

Conversation Flow

Opening Type failed_connection
Opening Quality poor
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 0:03 (3s)
Primary Language English
Secondary Language Malayalam
Code Switching Low
Total Speaker Turns 2
Rep Words / Customer Words 1 / 10
Rep Longest Monologue 1s
Customer Longest Monologue 3s
Silence Gaps (>2s) 0 (max 0.0s)
Interruptions 1

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Low
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence None
Filler Words None
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

1
00:00
IVR Intercept
The call failed to reach the prospect as their mailbox was full.

Sentiment Arc Detail

Phase Order Sentiment Note
opening 1 neutral Automated IVR message.

Call Transcript

Click to expand
Source File +919700003317 24-1-2026, 3-45-9pm.mp3
Transcript +919700003317_24-1-2026,_3-45-9pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20556