A
Call Intelligence
Mayank with Vimal — Feb 09, 2026 16:27
Deal Lost
Warm
Call History
1 attemptRep Performance
6.5/10
Pitch Effectiveness
6.0/10
Engagement
7.5/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Mayank. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
60% into call
Pitch Approach
Reactive
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:23 (84s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
22
Rep Words / Customer Words
118 / 64
Rep Longest Monologue
8s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Competitor
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Used a local laboratory instead
one laboratory was here in Surat. next time you will definitely looking for the your laboratory.
|
competitor/convenience | Customer | Yes | service explanation | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 183.00 | Other | Reference to previous enquiry. |
| latest health packages | Customer | -- | Interested | Customer asks for current pricing and details. |
Key Moments
300:40
Customer explains local lab usage
Identifies the main barrier (convenience/location) and the customer's future intent.
00:51
Customer requests pricing
Strong buying signal and clear next step for the agent.
01:01
Agent explains Titanium India partnership
Addresses the logistics of how the test is performed.
Discovery Questions
2
Q1
have you taken the test sir?
Q2
how was the service?
Trust Signals
2
Customer shares previous lab experience
Customer explicitly asks for pricing details
Enthusiasm Signals
1
next time you will definitely looking for the your laboratory
Resistance Signals
1
Mention of using a local competitor in Surat
Topics Discussed
Previous enquiry
Local laboratory competition
Blood collection logistics
Titanium India
Pricing and packages
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Initial greeting and identification. |
| Discovery | 2 | positive | Customer explains why they used another lab but expresses openness to AIWO. |
| Closing | 3 | positive | Customer requests information and ends politely. |
Call Transcript
Click to expand
Speaker 1
0.77s
hello.
Speaker 0
2.15s
hello
Speaker 1
2.71s
mayank.
Speaker 0
4.55s
Hmm.
Speaker 1
5.35s
Yeah my uncle Vimalo here from I would on doing.
Speaker 1
10.77s
yaa hello. thanks vimal over here.
Speaker 0
14.61s
Hmm.
Speaker 1
17.65s
hello.
Speaker 0
19.09s
Hmm.
Speaker 1
20.83s
ya, ma'am, jingal over here from i o, a i w o, courier mein?
Speaker 0
25.93s
oke.
Speaker 1
26.81s
ya. you enquired about the health test of 183 by.
Speaker 0
32.13s
ya ya.
Speaker 1
33.77s
ya ya ya sir. but absolution connected with you. have you taken the test sir? how was the service?
Speaker 0
40.43s
one laboratory was here in Surat. next time you will definitely looking for the your laboratory.
Speaker 1
47.43s
Okay.
Speaker 0
47.57s
So tell me details about your latest package and everything with price.
Speaker 1
53.17s
Okay, okay, okay, okay.
Speaker 0
57.79s
vi ar regulari dui vit thairai gya rait naun.
Speaker 1
61.51s
ah ya sir. so actually what we have done is we have hired our partner whom we are tied up with for collection of the blood and sample.
Speaker 0
66.03s
Titanium
Speaker 0
68.17s
india.
Speaker 0
70.03s
to send us your packages for different packages of the test. We'll just look into it.
Speaker 1
76.23s
ya shyor saroj. but you have taken test right?
Speaker 0
77.89s
But you're taking
Speaker 0
80.41s
Ya.
Speaker 1
81.03s
ya okay okay. thank you. thanks.
Speaker 0
83.35s
Thank you.