A
Call Intelligence
Sonal khaira with Vimal — Feb 05, 2026 17:19
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
40.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Sonal khaira. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Lead
Lead Type
inbound
Campaign Source
Meta | AH | 181 | Leads
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:30 (30s)
Primary Language
English
Code Switching
None
Total Speaker Turns
11
Rep Words / Customer Words
58 / 14
Rep Longest Monologue
7s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Target person not available
she's not available now. I'll ask her to give you a call.
|
logistics | Customer | Yes | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Regarding i o wellness and retreat program from chennai |
Key Moments
200:11
Contextualizing the follow-up
Rep establishes credibility by mentioning the specific 5-day and 7-day plans requested.
00:23
Lead unavailability
The receiver confirms Sonal is not there, ending the sales opportunity for this specific call.
Topics Discussed
Wellness and Retreat Program
5-day and 7-day plans
Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Receiver answers the phone. |
| Closing | 2 | neutral | Receiver informs rep that Sonal is unavailable. |
Call Transcript
Click to expand
Speaker 0
0.33s
Hello.
Speaker 1
0.65s
Hello.
Speaker 0
1.93s
Yeah, this is Vimal sir. I'm connected. Can I connect with Sonal? Sonal ma'am. I connected with her together from my home.
Speaker 1
10.15s
This is a gain.
Speaker 0
11.31s
regarding i o wellness and retreat program from chennai. i've shared her the details as well. as she requested for five day and seven day plan.
Speaker 1
20.01s
Okay.
Speaker 0
20.47s
So I'm just reconnecting with them.
Speaker 1
23.09s
she's not available now. I'll ask her to give you a call.
Speaker 0
27.73s
okay thank you.
Speaker 1
28.79s
Aagrah.
Speaker 0
29.61s
Hello.