A
Call Intelligence
Sonal khaira with Vimal — Feb 03, 2026 16:36
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Sonal khaira. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Medium
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
b2c
Campaign Source
Meta | AH | 181 | Leads
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
10% into call
Pitch Approach
Feature-heavy technical pitch focusing on biomarkers and diagnostics.
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
8:39 (520s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
105
Rep Words / Customer Words
984 / 342
Rep Longest Monologue
68s
Customer Longest Monologue
15s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
High Price
ten point five lakhs is it?
|
price | Customer | Yes | alternative options | Good |
Products Discussed
4| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | 665000.00 | Neutral | Main program offering at Leela Palace Chennai. |
| healthcation program | Rep | 1050000.00 | Other | Discounted rate for couples. |
| healthcation program | Rep | 745000.00 | Neutral | Shorter duration alternative. |
| 1-day diagnostic program | Rep | 110000.00 | Interested | Limited resource program for locals. |
Key Moments
301:44
Biomarker Explanation
Established the scientific authority of the program.
05:13
Customer Professional Disclosure
Customer reveals she is a Wellness Research Director, changing the dynamic to a more peer-to-peer technical discussion.
05:55
Price Reveal
The 10.5L price point for a couple is introduced, leading to a pivot toward shorter duration packages.
Discovery Questions
3
Q1
How are you doing?
Q2
Single package or a couple what you are saying?
Q3
Are you [corporate]?
Trust Signals
3
Sharing professional title
Asking for sample reports
Inquiring about corporate partnerships
Enthusiasm Signals
2
Asking 'How do you check for epigenetics?'
Requesting details for her husband
Resistance Signals
2
Hesitation on high price points (10.5L)
Requesting 1-day/2-day options after hearing 7-day price
Confusion Signals
1
Clarifying the difference between 6.65L and 6.45L pricing
Topics Discussed
Reverse aging
Epigenetics
Leela Palace Chennai
Biomarkers
VO2 Max
Corporate Wellness
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard introduction. |
| Discovery/Pitch | 2 | neutral | Engaged with technical details of epigenetics. |
| Pricing | 3 | neutral | Focused on cost-benefit across different packages. |
| Closing | 4 | positive | Friendly sign-off, waiting for documents. |
Call Transcript
Click to expand
Speaker 0
0.47s
Hello. Hello. Yes. Vimala over here from IO. How are you doing? I'm good. Yeah, I'm speaking with Sonal, right?
Speaker 0
11.31s
no, this is caution.
Speaker 0
15.87s
oh fine fine okay okay. so naan I enquired about a wellness program and retreat in Chennai location. or seven days.
Speaker 0
24.43s
Yeah yeah, this was a number given.
Speaker 1
26.87s
Yeah.
Speaker 0
28.99s
Yeah. So, yeah, she is here. She will talk to you.
Speaker 1
31.95s
Yeah, hi,
Speaker 0
33.37s
Ya ya. Hi Swamy Ma'am. How are you doing?
Speaker 1
35.97s
Yeah, I'm doing good. Yeah, I wanted to know more about like what does the program entail and uh if you can give me the details of I think it's a seven day program, right?
Speaker 0
45.43s
Yeah, it is seven days program, ma'am. So completely we do cover various parameters in this program. Our long term idea is to have the reverse aging and preventive measures.
Speaker 1
50.79s
our long
Speaker 1
56.89s
Hmm hmm.
Speaker 0
57.63s
when it comes to preventive, right? So what are things we supposed to take? What are the measurements we are supposed to take? Diagnostics, everything is covered in this program. Okay. So to start up with, your stays will be in the five star hotel, Leela Palace, Chennai. Okay. And we will be completely providing a seven days itinerary.
Speaker 1
72.71s
Okay.
Speaker 1
73.41s
B.L.D.
Speaker 1
76.27s
Okay.
Speaker 0
76.87s
Okay. In this seven days itinerary, there is various programs included, ma'am. It's not just one day, two day or three day, it's seven days, right? So in this throughout seven days, your airport pickup, drop, hotel accommodation, six nights.
Speaker 0
89.69s
hood and you'll be having various parameters. So we'll be starting with the high advanced health program. So in that we'll be having around 183 biomarkers, measuring each and every parameters and figuring out currently where do your body stand.
Speaker 0
105.09s
So with this parameters, right? We create completely blood biomarkers. So with this biomarkers, we can focus upon stage one and stage two curing, not just stage three or four.
Speaker 0
115.23s
stage three or four mostly it is detected but we need to have a advanced level of biomarkers that is used over here and we'll be focusing more on the parameters along with that we'll be having the cerebellosis vivo two max test RMR test so this will help you to know your physical ability how you can push on what is your current
Speaker 0
135.11s
ability, what is the maximum ability when it comes to running? when you are staying ideal, right? at that time you will be having the calorie burning.
Speaker 0
142.51s
So what will be the burning rate? And like doctor consultation, dental consultation, ECG, echo.
Speaker 1
142.53s
So what will be the
Speaker 0
149.67s
X-ray, CTGC will help us to know the valve, heart valves, how is the flow of a blood over there.
Speaker 1
149.69s
Hmm.
Speaker 0
157.39s
These are some of the things which I'm saying you like this we have multiple multiple parameters, ma'am.
Speaker 0
163.59s
in this program. So it will be mapped for seven days completely.
Speaker 1
167.57s
Okay.
Speaker 0
168.35s
Like pop, massage therapy, like dental screening, stability dance, yoga sections.
Speaker 1
168.39s
Like pop.
Speaker 0
173.37s
four into four uh narrowing running and zone two training, ego stubble, uh pillars we are doing, we do help you in breathing, better breathing. So what is our ideal thing over here is we do have a eleven pillars. Based upon this eleven pillars, this seven days program is built and this complete experience is built over here.
Speaker 1
185.05s
Hmm.
Speaker 0
190.65s
And post that what you need to do, all the supplement, all the support, everything we will be guiding you and helping you.
Speaker 1
190.67s
on.
Speaker 0
196.91s
and we are making sure we are scientifically accurate over here.
Speaker 1
197.33s
and we are
Speaker 0
201.07s
Because from a current age, right? If you're trying to reverse the age or if you want to prevent the disease, what are the steps you need to do? It's not like a homeopathy or something like this. We need science backed up. So all our data and everything that we are doing over here, right? It's scientifically proven.
Speaker 1
212.71s
We need
Speaker 0
219.97s
Okay. And all the tests that you are doing over here, you will be having all the idea. Even in epigenetic test, right? Test samples will be shared to USA. True diagnostics is our partner.
Speaker 1
220.01s
Okay.
Speaker 1
230.31s
How do you check for epigenetics?
Speaker 0
232.47s
Then epigenetics will be testing the exact aging pace of each and every organ. All the organs are grouped into eleven groups. Eleven organ groups it is prepared. In this eleven organ groups, right, we'll be focusing upon the aging of the organs.
Speaker 1
247.01s
Yeah, how do you measure the aging?
Speaker 0
248.87s
Yeah, we do collect the dried blood sample. We have the harmonic age, u-in phase, like that. With that, we will be having the value.
Speaker 1
256.23s
So two blood tests you're saying.
Speaker 0
258.13s
aa dried blood spot test maam it will be shared to the USA.
Speaker 1
262.71s
Okay.
Speaker 0
263.71s
in epigenetic test. lab partners who diagnostics.
Speaker 1
269.63s
okay got it. and what is your costing for the seven days program?
Speaker 0
276.19s
No, these are some of the parameters which I told you. If you want to have a in detail idea and exactly what we do, right? So I can even connect with the mentor who is well versed in all these things and currently handling.
Speaker 1
288.45s
I will I will connect maybe a little later. I just wanted to know what is your costing like for seven days so then I can.
Speaker 0
296.43s
single package or a couple what you are saying?
Speaker 1
299.47s
I'd say you can give me a couple package. Me and my husband would be interested. But you also have corporate like
Speaker 0
303.61s
Are you
Speaker 1
307.13s
Yeah.
Speaker 0
307.31s
Ya.
Speaker 1
308.69s
Yeah.
Speaker 0
309.65s
Yeah, we do have corporate kind of thing, right? For a team of members.
Speaker 1
313.83s
okay. so can you share uh so i'm also uh wellness research director at tele performance.
Speaker 0
320.77s
oke oke.
Speaker 1
321.09s
So I'm also looking at like you have such programs for corporate employees and what would that package look like?
Speaker 0
328.25s
Yeah ma'am, package when comes to corporate is completely B2B.
Speaker 0
331.97s
that will be a different ballpark. Okay. Based upon
Speaker 1
334.97s
Okay. Based upon individual one and maybe you can check and get back. I know it's a B2B so it will it will be probably some other problem. Sorry.
Speaker 0
343.75s
Yeah, sure.
Speaker 1
344.79s
Yeah.
Speaker 0
346.29s
No, it's fine, it's fine.
Speaker 0
348.79s
ya.
Speaker 1
349.27s
Okay.
Speaker 1
350.55s
So yeah, so could you give me like an estimate of what the costing would look like?
Speaker 0
355.93s
Yeah, sure, man. So it's 6.65 for a single person. For a couple, it's 10.5.
Speaker 1
363.19s
ten point five lakhs is it?
Speaker 0
364.39s
Yeah, yeah, yeah, ma'am.
Speaker 1
366.31s
Okay, for individual it's 6 lakhs and for couple it's 6.45 lakhs.
Speaker 0
368.61s
6.45.
Speaker 1
370.25s
0.45. Okay.
Speaker 1
371.91s
Got it. Okay, so let me let me get back to you. In the meanwhile, if you can share like the details, I'm sure you will have a more elaborate testing. This is just some of the parameters you mentioned.
Speaker 0
385.27s
I'll just mention like tip of fact because if I started explaining it it's very huge topic. We need to sit better in the meet if we connect it will be good.
Speaker 1
391.21s
Three
Speaker 1
394.47s
Okay. And also do you have multiple packages or these are the only two packages you have for an individual and couple?
Speaker 0
400.71s
five day, seven day. and two day also we have but currently we are running five day and seven day.
Speaker 1
407.35s
Okay, what would the package be for the five day then?
Speaker 0
411.21s
five day package right you are asking for couple or individual?
Speaker 1
414.71s
both. give me both.
Speaker 0
416.17s
boota.
Speaker 0
417.93s
So for
Speaker 1
420.47s
Sway.
Speaker 0
421.09s
5D is 4.45.
Speaker 0
423.65s
7.45.
Speaker 1
425.65s
10.45. And would you have an estimate for three days as well?
Speaker 0
429.55s
Three day we don't do ma'am. So it comes because one day we have and two day we have, three day we don't have. It's
Speaker 1
436.99s
o you have 1 day and 2 days. so 1 day what is your pricing then?
Speaker 0
438.73s
One day
Speaker 0
441.13s
one ten.
Speaker 1
442.87s
110.
Speaker 1
443.65s
Got it. But you don't cover everything, no, that you cover in seven.
Speaker 0
446.47s
Yeah yeah ma'am that is for like the Chennai person who don't stay over here like they just visit and take the test very much limited resource in that.
Speaker 1
455.75s
Okay, can you share the details of what one day would include and uh what like two days would include? So if you send it on this email, I mean email or you can even send it on WhatsApp.
Speaker 0
466.53s
I can WhatsApp you. I can WhatsApp you to this one, right?
Speaker 1
468.31s
And for couple for one day what would be the cost?
Speaker 0
473.23s
Couple one we can make. It's 110 actually, one we can make.
Speaker 1
477.49s
so one for both fifty fifty you're saying or one one? no no no one one.
Speaker 0
479.71s
No no no one one two two.
Speaker 1
482.15s
Okay.
Speaker 0
482.25s
Okay.
Speaker 1
484.03s
Okay. All right, so we'll take a call. You can send the details and we'll get back to you.
Speaker 0
489.87s
So I'll be sharing you a seven day and I'll be sharing you a two day plan and along with this I'll be sharing a one day plan. Okay I will just share the catalog so what all service we'll be doing and complete details about it. And if you want any sample reports also I can share you the sample reports because there are multiple reports involved.
Speaker 1
492.11s
Hello
Speaker 1
494.41s
Hello
Speaker 0
507.21s
If I share the reports it might confuse you. So if you want the reports also I can share you in prayer also. Sample reports.
Speaker 1
515.87s
Okay, thank you.
Speaker 0
518.55s
Thank you, thank you ma'am. Thank you.