A
Call Intelligence
Rajendran with Vimal — Feb 10, 2026 14:08
Deal Lost
Cold
Call History
4 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Rajendran. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
80% into call
Pitch Approach
Price-led
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:51 (51s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
19
Rep Words / Customer Words
82 / 28
Rep Longest Monologue
8s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Inquiry was from a long time ago
That was long back but known I am sure that time.
|
time | Customer | Yes | apology and re-qualification | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Customer | 18900.00 | Neutral | Follow up on an inquiry for blood test 181 and a second test. |
Key Moments
200:26
Customer mentions inquiry was 'long back'
Indicates the lead has gone cold and the timing is no longer ideal.
00:43
Agent quotes price of 18,900
The primary information delivered in the call, which results in a neutral 'thank you' from the customer.
Discovery Questions
1
Q1
Currently are you looking for blood test?
Resistance Signals
1
That was long back
Topics Discussed
Blood test inquiry
Delay in communication
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Discovery | 2 | neutral | Confirms he hasn't taken the test and it was an old inquiry. |
| Closing | 3 | neutral | Polite thank you but no commitment. |
Call Transcript
Click to expand
Speaker 0
0.89s
halo rajendra.
Speaker 1
2.13s
I'm speaking.
Speaker 0
3.51s
aa rajendran vimalu we are from i o rajendran.
Speaker 1
8.81s
getal.
Speaker 0
9.49s
Yeah sir. So we enquired about the blood test 181 and second blood test
Speaker 1
15.91s
Blood.
Speaker 0
16.99s
blood test.
Speaker 1
18.77s
Itu
Speaker 0
19.83s
I will.
Speaker 1
21.29s
No, no, I have not taken.
Speaker 0
22.77s
Yes, I will inquire for it.
Speaker 1
26.25s
That was long back but known I am sure that time.
Speaker 0
29.37s
Oh sorry sorry sorry sorry for sorry for delay from our end. I thought they tried to reach you out. It marked as like the number was not reachable. So again I tried you out.
Speaker 1
38.15s
hmm
Speaker 0
38.71s
Yeah. Currently are you looking for blood test?
Speaker 1
42.75s
aavu chhe vachhe.
Speaker 0
43.91s
eighty nine hundred.
Speaker 0
46.41s
18,900.
Speaker 1
49.09s
thank you.
Speaker 0
50.67s
Thank you.