A
Call Intelligence
Dr.B | Bushra with Vimal — Feb 09, 2026 11:42
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Dr.B | Bushra. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Dr.B | Bushra.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
N/A
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Moderate
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:39 (40s)
Primary Language
English
Code Switching
None
Total Speaker Turns
14
Rep Words / Customer Words
58 / 42
Rep Longest Monologue
7s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Not a Lead
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not looking for health services
Oh no no no, I was just looking for is there a vacancy for doctors?
|
not a lead | Customer | Yes | pivoting to hr inquiry | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Negative | Agent thought the lead was inquiring about the health retreat. |
Key Moments
200:12
Intent Clarification
Customer clarifies she is looking for a doctor vacancy, ending the sales potential of the call.
00:35
Name Capture
Agent captures the name 'Bushra' (though mispronounces it as Dusra) for follow-up.
Resistance Signals
1
Immediate correction of the agent's sales intent
Confusion Signals
1
Agent initially confused the intent of the lead
Topics Discussed
Healthcation
Doctor Vacancy
HR Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and listening to agent. |
| Correction | 2 | neutral | Clarifying that she is looking for a doctor vacancy. |
| Closing | 3 | positive | Polite thank you after being told she would be contacted. |
Call Transcript
Click to expand
Speaker 0
0.57s
Hello. Aa hello.
Speaker 1
3.81s
Ya.
Speaker 0
4.81s
Oh, this is Himal over here from IO. I want to enquire regarding the health case. I'm like looking for any IO retrieval.
Speaker 1
12.97s
Oh no no no, I was just looking for is there a vacancy for doctors?
Speaker 0
18.59s
Oh doctor vacancy. check with HR and Lachenu ma'am.
Speaker 1
23.65s
Ya okay. Can you when will you let me know?
Speaker 0
27.69s
since today absent, once he's back I will let you know.
Speaker 1
31.59s
Okay. Can you follow my number this time?
Speaker 0
33.59s
Yeah okay. Yaar name?
Speaker 1
35.57s
Bushra.
Speaker 0
36.65s
Dusra.
Speaker 1
37.47s
Yes.
Speaker 0
38.15s
Okay thank you.
Speaker 1
39.27s
Thank you.