A
Call Intelligence
Navz with Vimal — Feb 18, 2026 16:43
Deal Lost
Cold
Call History
2 attemptsRep Performance
7.0/10
Pitch Effectiveness
4.0/10
Engagement
4.0/10
Conversion Probability
20.0%
Personalization
6.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Navz. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
36% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:55 (55s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
26
Rep Words / Customer Words
98 / 54
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Time
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of memory/awareness
I don't even remember three sixty health plan for what actually.
|
awareness | Customer | Yes | direct explanation | Good |
|
Busy/In a meeting
can we do can we solve it later? ... I'm in a meeting right now.
|
time | Customer | Yes | agreement & rescheduling | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Explaining the enquiry reference and defining the service. |
Key Moments
200:16
Customer forgets enquiry
Forces the agent to re-pitch the basic value proposition immediately.
00:42
Meeting interruption
Ends the sales attempt and shifts the call to a scheduling task.
Resistance Signals
1
I don't even remember three sixty health plan
Confusion Signals
2
I don't even remember
for what actually
Topics Discussed
360 Health Plan
Full body checkup
Longevity
Age reversing
Language preference
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer does not remember the brand or plan. |
| Middle | 2 | neutral | Customer listens to the explanation but is distracted by a meeting. |
| Closing | 3 | neutral | Customer requests a callback later. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello?
Speaker 0
0.81s
Nava.
Speaker 1
2.55s
Hello?
Speaker 0
3.13s
Hello now.
Speaker 1
4.55s
Namaste.
Speaker 0
5.55s
Yeah, now Vimal over here from IO, I connected regarding the 360 health brand which you enquired recently.
Speaker 1
12.05s
And what is he calling from?
Speaker 0
13.43s
ai u ai u o health center chennai.
Speaker 1
16.95s
I don't even remember three sixty health plan for what actually.
Speaker 0
20.47s
a three tilty health checkup is a complete full body checkup from head to toe.
Speaker 1
24.81s
O
Speaker 0
24.95s
or longevity and age reversing.
Speaker 1
27.63s
okay tell me this.
Speaker 0
29.49s
Yaavadhu aagadhu? You are comfortable in English or Tamil?
Speaker 1
32.03s
English is fine.
Speaker 0
33.07s
okay.
Speaker 0
35.73s
ya sir I could see your enquiry right.
Speaker 1
39.03s
yes yes. can we do can we solve it later?
Speaker 0
42.39s
aarum
Speaker 1
42.87s
Possible. But I'm in a meeting right now.
Speaker 0
43.85s
What time?
Speaker 0
45.63s
understand?
Speaker 1
46.13s
So what can I call you? And probably little ladies probably now.
Speaker 0
51.65s
okay sure adhu thank you sir.
Speaker 1
53.61s
Okay, thank you.
Speaker 0
54.67s
thank you thank you.