A
Call Intelligence
Harman Lamba with Vimal — Feb 09, 2026 14:40
Deal Lost
Cold
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
3.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
4.0/10
Technical Quality
3.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Harman Lamba. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
46% into call
Pitch Approach
Service-oriented
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:52 (112s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Low
Total Speaker Turns
39
Rep Words / Customer Words
168 / 74
Rep Longest Monologue
12s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 5.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy right now
actually right now i am little busy. Like can we talk tomorrow regarding this?
|
time | Customer | Yes | acknowledge and pivot | Average |
|
Remote location
can you check if it's available in my location? i'm actually staying in a slightly remote area right now.
|
logistics | Customer | Yes | direct verification | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Neutral | The core service the customer enquired about. |
Key Moments
300:43
Customer Time Objection
Customer indicates they are busy, putting the call at risk of immediate termination.
01:02
Location Challenge
Customer raises the concern about being in a remote area, which becomes the deciding factor for the lead.
01:38
Disqualification Confirmation
Agent confirms the service is not available in the forest area/pin code 64114.
Discovery Questions
2
Q1
are you aware of i o sir?
Q2
Se ya pin code?
Resistance Signals
1
actually right now i am little busy
Confusion Signals
1
Which test?
Topics Discussed
Blood test enquiry
Language preference
Preventive care
Location availability
Pin code verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but busy. |
| Discovery | 2 | neutral | Questioned if service is available in remote area. |
| Closing | 3 | neutral | Accepted that service was unavailable. |
Call Transcript
Click to expand
Speaker 1
1.33s
Hello.
Speaker 0
2.29s
Hello.
Speaker 1
3.91s
halo, aam i speaking with harman lamba?
Speaker 0
7.25s
Motor naa?
Speaker 1
8.37s
Yeah, so if you mean like if I'm I, we'll have an audio.
Speaker 0
12.73s
What what anna?
Speaker 1
14.53s
adhe it's invertable in english or telugu?
Speaker 0
17.15s
english english anna english.
Speaker 1
19.03s
English, right?
Speaker 1
21.03s
okay okay. so this is from i o. am i audible?
Speaker 0
26.37s
Yes yes you are.
Speaker 1
27.81s
ya ya. you enquired regarding a blood test from i o. are you aware of i o sir?
Speaker 0
35.71s
Which test?
Speaker 1
37.27s
blood test, complete blood test.
Speaker 0
40.37s
Okay okay.
Speaker 0
43.49s
actually right now i am little busy.
Speaker 1
45.95s
Okay.
Speaker 0
46.37s
Like can we talk tomorrow regarding this?
Speaker 1
48.67s
regarding
Speaker 1
49.63s
ya sure you can save my number. my name is kamal.
Speaker 0
50.93s
per mahine mein
Speaker 1
52.13s
vi ar kamplitli intu ker ar priventiv. vi ar in pleis aut ar cennai.
Speaker 0
52.73s
Okay okay.
Speaker 0
55.57s
beat
Speaker 1
56.93s
ave completely doing the services pan india.
Speaker 0
57.69s
doing
Speaker 1
59.55s
in all locations. Okay.
Speaker 0
62.67s
okay okay. how is it? can you check if it's available in my location? i'm actually staying in a slightly remote area right now.
Speaker 1
63.11s
Okay okay.
Speaker 1
69.79s
Okay, just a minute sir, I'll check the line. You can check.
Speaker 0
73.53s
ai ken tel yu mai pin kod.
Speaker 1
74.97s
aa ya ya check the pin code. I had a pin code checker with me. I will type a pin code and check over there okay? just give me a minute.
Speaker 1
88.83s
Ya. Se ya pin code? 64114.
Speaker 1
98.63s
no sir any other pin code it's not available.
Speaker 0
101.75s
Yeah, I know because I am staying in like a forest area kind of.
Speaker 1
105.47s
Okay okay okay. Okay okay. Thank you.
Speaker 0
106.99s
Okay.
Speaker 1
110.83s
Okay.
Speaker 0
111.07s
Ya okay thank you.