A
Call Intelligence
Naresh Runkana with Vimal — Feb 03, 2026 16:52
Deal Lost
Cold
Lead Source
Meta AdsCall History
3 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Naresh Runkana. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:24 (24s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
32 / 41
Rep Longest Monologue
4s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not planning right now
I'm not planning right now. I'll plan sometime, I'll get back to you through this WhatsApp.
|
time | Customer | No | passive acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| wellness and preventive care | Rep | -- | Negative | Introduction of company services. |
Key Moments
100:16
Customer's explicit brush-off
The customer clearly defines himself as a 'browser' rather than a 'buyer' at this stage.
Trust Signals
1
Acknowledges brand ('Yes yes I understood')
Resistance Signals
2
Explicitly states no current plan to buy
Deflects to future WhatsApp contact
Topics Discussed
Website browsing
Future planning
WhatsApp communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges identity and company. |
| Middle | 2 | neutral | Explains he was only browsing the website. |
| Closing | 3 | neutral | Promises to reach out via WhatsApp later. |
Call Transcript
Click to expand
Speaker 1
0.73s
Hello.
Speaker 0
1.23s
halo.
Speaker 1
2.13s
Am I speaking with Naresh?
Speaker 0
3.57s
Yes.
Speaker 1
4.37s
Ya Naresh, Vimal over here from IO Wellness and Preventive Care.
Speaker 0
8.23s
Yes yes I understood yes.
Speaker 1
9.75s
yaa naresh. how are you doing?
Speaker 0
11.45s
Yeah good good. So I was actually checking generally.
Speaker 1
12.59s
So
Speaker 0
16.53s
checking the website, that's it. okay? I'm not planning right now. I'll plan sometime, I'll get back to you through this WhatsApp.
Speaker 1
20.21s
Okay.
Speaker 1
22.61s
Okay okay.