A
Call Intelligence
Pramathesh with Vimal — Feb 10, 2026 12:31
Deal Lost
Cold
Call History
1 attemptRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Pramathesh.
Low Performance: Vimal
Vimal scored 2.0/10 on call with Pramathesh. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Pramathesh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Hindi
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
likely_self
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:28 (29s)
Primary Language
Hindi
Secondary Language
English
Code Switching
High
Total Speaker Turns
14
Rep Words / Customer Words
42 / 15
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
communication_barrier
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Incomprehensibility
Sir kya bol rahe hain kuch samajh nahi aa raha hai.
|
communication_barrier | Customer | No | none | Poor |
Key Moments
200:12
Customer expresses confusion
First sign that the communication is failing; customer says 'Kya?'
00:27
Final rejection
Customer explicitly states they don't understand anything, effectively ending the utility of the call.
Resistance Signals
2
Language barrier
Direct statement of non-comprehension
Confusion Signals
2
Kya?
Sir kya bol rahe hain kuch samajh nahi aa raha hai
Topics Discussed
Identity verification
Company introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer answers and acknowledges name. |
| introduction | 2 | neutral | Customer states 'Kya?' (What?) when agent introduces company. |
| closing | 3 | negative | Customer explicitly states they cannot understand anything the agent is saying. |
Call Transcript
Click to expand
Speaker 0
0.79s
Hello.
Speaker 0
1.69s
Hello.
Speaker 1
2.81s
Haan
Speaker 0
3.21s
Aam ae speaking with Pramathesh?
Speaker 0
6.11s
Ya Pramitesh, hello.
Speaker 1
7.91s
Haan boliye.
Speaker 0
8.87s
Ya that's Vimal Uyarprave from IO.
Speaker 1
12.57s
Kya?
Speaker 0
13.15s
Ya prematesh how are you doing?
Speaker 0
17.27s
Hello.
Speaker 0
19.35s
Hello hello.
Speaker 1
20.47s
Haan haan bolna.
Speaker 0
21.75s
Ya, this is Vimal over here from IO Pramatesh. How are you doing?
Speaker 1
27.07s
Sir kya bol rahe hain kuch samajh nahi aa raha hai.