A
Call Intelligence
Venkst with Vimal — Feb 12, 2026 13:43
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
4.0/10
Engagement
5.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Venkst. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
15% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:52 (52s)
Primary Language
English
Code Switching
None
Total Speaker Turns
19
Rep Words / Customer Words
108 / 48
Rep Longest Monologue
8s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time to talk
No no, I will check and I'll come back sir. I I'll I'll go through the email.
|
time | Customer | Yes | agreement & alternative channel | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Committed | Confirming the lead's enquiry from the Facebook form. |
Key Moments
300:13
Enquiry Confirmation
Customer confirms he is the one who enquired for the 7-day retreat.
00:33
Time Objection
Customer halts the pitch to review information privately first.
00:40
Follow-up Agreement
Rep secures permission to use WhatsApp and a specific callback time (post 5 PM).
Discovery Questions
1
Q1
So is it for yourself or you plan along with your family?
Trust Signals
2
Confirmed enquiry details
Requested WhatsApp contact
Resistance Signals
1
Time constraint: 'No no, I will check and I'll come back'
Topics Discussed
7-day retreat program
Email details
WhatsApp communication
Individual vs Family attendance
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Discovery | 2 | neutral | Confirming the enquiry and that it is for himself. |
| Closing | 3 | neutral | Requesting to move the conversation to WhatsApp and a later time. |
Call Transcript
Click to expand
Speaker 1
0.91s
Hello?
Speaker 0
1.99s
so this is Vimal over here from IO.
Speaker 1
5.57s
Yeah, tell me.
Speaker 0
6.21s
I am speaking with Venkat.
Speaker 1
7.73s
the other side.
Speaker 0
8.71s
ya venkat. venkat you enquired for a seven days program in a retreat center i hope.
Speaker 1
13.13s
Correct, correct, correct.
Speaker 0
14.43s
Yeah yeah I connected regarding the same sir. So is it for yourself or you plan along with your family?
Speaker 1
19.67s
No no for myself.
Speaker 0
21.03s
only yourself. okay. okay sir. okay. i have shared you the details as well over the mail.
Speaker 1
26.35s
hmm
Speaker 0
26.51s
Okay.
Speaker 0
27.51s
And I can explain you over a call as well. So it's the right time to connect with you, sir?
Speaker 1
33.15s
No no, I will check and I'll come back sir. I I'll I'll go through the email. I have your number, you just ping me on WhatsApp.
Speaker 0
37.59s
hai.
Speaker 0
40.39s
Yeah okay sir. I can pre-share the detail in WhatsApp as well. You can go through it. I will reconnect you post like five PM or like.
Speaker 1
48.19s
Okay.
Speaker 0
49.05s
Okay.
Speaker 0
50.81s
Okay. Thank you.