A
Call Intelligence
None with Vimal — Feb 10, 2026 10:38
Deal Lost
Cold
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
self
Lead Type
follow_up
Conversation Flow
Opening Type
inquiry_response
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:20 (21s)
Primary Language
Tamil
Code Switching
None
Total Speaker Turns
5
Rep Words / Customer Words
4 / 42
Rep Longest Monologue
2s
Customer Longest Monologue
9s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
not_interested
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Accidental Inquiry
Illa sir illa sir naan vandhu theriyaama ungalukku WhatsApp eduppa test panni test pannittu.
|
not_interested | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Customer | -- | Interested | Customer mentions they were just testing the WhatsApp link for IOL 360. |
Key Moments
100:11
Customer Disqualification
Customer clarifies that the WhatsApp inquiry was a mistake/test, effectively ending the sales opportunity.
Resistance Signals
1
accidental_click_claim
Confusion Signals
1
who_is_calling
Topics Discussed
IOL 360
WhatsApp testing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer is trying to understand who is calling. |
| explanation | 2 | neutral | Customer explains it was an accidental click/test. |
Call Transcript
Click to expand
Speaker 1
0.01s
Inga
Speaker 0
0.77s
Hello hello hello thittammaa aamaa neenga yaaraiyo call panroma kekkudheengala
Speaker 1
9.39s
Hello sollunga
Speaker 0
9.75s
Hello sollunga.
Speaker 0
11.15s
Aamaa IOL 360 neenga visaarichirundheenga. Illa sir illa sir naan vandhu theriyaama ungalukku WhatsApp eduppa test panni test pannittu. O sari okay okay.