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Call Intelligence

Praveen Bala with Vimal — Jan 24, 2026 14:35

Deal Lost Warm
Customer Praveen Bala
Phone +919597114418
Rep Vimal
Team Sales
Date 2026-01-24 14:35
Duration 0:58
Source None

Call History

1 attempt
Total Attempts1
First CallJan 24, 2026
Last CallJan 24, 2026
Total Talk Time1.0 min
Rep Performance
7.5/10
Pitch Effectiveness
6.0/10
Engagement
6.5/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
6.0/10

Active Alerts

1
!

No Close Attempt: Vimal

Vimal did not attempt to close on call with Praveen Bala. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Neutral
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type follow_up

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Missing
Discovery Depth Shallow
Discovery Questions 0
Pitch Start 40% into call
Pitch Approach Logistical/Operational
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 0:58 (59s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 24
Rep Words / Customer Words 84 / 32
Rep Longest Monologue 11s
Customer Longest Monologue 6s
Silence Gaps (>2s) 1 (max 3.0s)
Interruptions 1

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Location/Facility preference
KMCH irukku illaiya Erode... Anga pannalaama?
 logistics Customer Yes alternative solution Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
master health checkup Rep -- Positive Discussing booking an appointment and location logistics.

Key Moments

3
00:10
Identity Clarification
Rep clarifies he is calling from AIWO (I O), overcoming initial customer confusion.
00:29
Location Inquiry
Customer asks about KMCH hospital in Erode, showing intent to proceed.
00:43
Service Flexibility Explanation
Rep explains they can come to a hotel/home, removing the barrier of needing a hospital.

Trust Signals

2
Customer remembers previous conversation about Erode
Customer mentions a specific local hospital (KMCH)

Resistance Signals

1
Initial confusion about the company name (I O / Yuva)

Confusion Signals

2
Confusion about company identity
Confusion about where the test takes place

Topics Discussed

Appointment booking Erode location KMCH Hospital Sample collection logistics Credit card

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Customer asks 'Yaarunga?' (Who is this?) and 'Chennaiyaa?'
Middle 2 neutral Asking if the service can be done at KMCH hospital.
Closing 3 neutral Says 'Saringa solren' (Okay, I will tell you).

Call Transcript

Click to expand
Source File +919597114418 24-1-2026, 2-35-25pm.mp3
Transcript +919597114418_24-1-2026,_2-35-25pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20541