A
Call Intelligence
Rahul with Vimal — Jan 31, 2026 16:39
Deal Lost
Warm
Call History
6 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Rahul. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:38 (38s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
68 / 54
Rep Longest Monologue
5s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 0.8s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not in hometown/Unavailable until 10th
actually I'm not in my hometown for like... Till 10th of next month.
|
logistics | Customer | Yes | acceptance and rescheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Customer | -- | Interested | Scheduling a meeting that was previously missed. |
Key Moments
300:09
Reference to missed meeting
Establishes the reason for the call and validates the lead's prior interest.
00:21
Customer mentions 10th of next month
Sets a clear boundary for the next follow-up attempt.
00:29
Customer invites future planning
Strong signal of intent; customer wants to 'plan something' upon return.
Trust Signals
2
Customer confirms he asked for the callback
Customer provides specific dates for availability
Enthusiasm Signals
1
Proactive scheduling: 'call me at 11 and we'll plan something'
Resistance Signals
1
Logistical resistance (out of town)
Topics Discussed
Scheduling
Travel/Availability
Conference Call
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Responds well to the greeting. |
| Middle | 2 | neutral | Explains why he missed the previous meet and current unavailability. |
| Closing | 3 | neutral | Proactively suggests a time to reconnect. |
Call Transcript
Click to expand
Speaker 0
0.33s
Hello. Hello.
Speaker 1
1.37s
Aa Rahul.
Speaker 1
2.59s
hard.
Speaker 1
5.95s
yaa rahul vimal oyar from i o how are you doing?
Speaker 0
8.91s
ya, doing fine.
Speaker 1
9.97s
Yeah Rahul you asked me to reconnect with you right? Like last time you couldn't join the meet.
Speaker 0
13.27s
Yeah yeah I asked you to reconnect but actually I'm not in my hometown for like
Speaker 1
19.13s
peace is.
Speaker 0
19.77s
Till 10th of next month.
Speaker 1
21.89s
Oh okay okay okay okay.
Speaker 0
22.93s
Okay, okay. So that is why I'm not I won't be able to take that conference call.
Speaker 1
28.37s
Okay okay. Yeah.
Speaker 0
29.11s
Yeah, call me at 11 and we'll plan something. Okay, sure, that is okay. Okay, thank you.
Speaker 1
33.63s
Okay, sure, that is okay.
Speaker 1
36.59s
Thank you.