Call Intelligence — Rahul

Customer Rahul

Phone +919572326326

Rep Vimal

Team Sales

Date 2026-01-27 10:18

Duration 0:07

Source None

Call History

6 attempts

Total Attempts6

First CallJan 24, 2026

Last CallJan 31, 2026

Total Talk Time10.3 min

Rep Performance

3.0/10

Pitch Effectiveness

0.0/10

Engagement

2.0/10

Conversion Probability

20.0%

Personalization

2.0/10

Technical Quality

0.0/10

Active Alerts

No Rapport or Discovery: Vimal

Vimal skipped both rapport building and needs discovery on call with Rahul.

Low Performance: Vimal

Vimal scored 3.0/10 on call with Rahul. Review recommended.

No Close Attempt: Vimal

Vimal did not attempt to close on call with Rahul. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost

Calls Before Closure 6

Upsell Attempted No

Cross-sell Attempted No

Customer Profile

Gender male

Language Preference Marathi

Brand Awareness low

Brand Sentiment neutral

Readiness to Buy Warm

Decision Maker likely

Lead Type follow_up

Conversation Flow

Opening Type greeting

Opening Quality neutral

Rapport Building Missing

Needs Discovery Missing

Discovery Depth None

Discovery Questions 0

Pitch Approach

Closing Attempt No

Closing Technique None

Call Ending hard_decline

Call Structure

Duration 0:07 (7s)

Primary Language Marathi

Secondary Language Hindi

Code Switching Low

Total Speaker Turns 5

Rep Words / Customer Words 10 / 4

Rep Longest Monologue 3s

Customer Longest Monologue 1s

Silence Gaps (>2s) 0 (max 0.0s)

Interruptions 0

Sales Technique Assessment

Overall Sentiment Neutral

Rep Confidence Medium

Needs-Based Selling No

Value Stacking No

Urgency Creation None

Script Adherence None

Filler Words Low

Follow-Up Commitment No

Total Objections 0

Handled Successfully 0

Handling Rate

Key Moments

00:00

Call Connection

Agent establishes contact with Rahul.

Topics Discussed

Greeting Identification

Sentiment Arc Detail

Phase	Order	Sentiment	Note
opening	1	neutral	Customer acknowledges the call.

Call Transcript

Speaker 1 0.01s

Hello, hello Rahul Vimal OVR Rahul.

Speaker 0 3.33s

Tar saglya chand aahet.

Speaker 1 4.03s

Pramayav

Speaker 0 5.63s

Hum

Speaker 1 6.07s

Tya Rahul-avar dhari.

Source File +919572326326 27-1-2026, 10-18-7am.mp3

Transcript +919572326326_27-1-2026,_10-18-7am_transcript.json

Ingested 2026-03-01 11:21

Call ID #20537