A
Call Intelligence
Rahul with Vimal — Jan 25, 2026 11:52
Deal Lost
Warm
Call History
6 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Rahul. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:51 (52s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
19
Rep Words / Customer Words
48 / 82
Rep Longest Monologue
5s
Customer Longest Monologue
10s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Health
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Cannot join scheduled call due to illness
I'm afraid I won't be able to join join because last night I catch a cold and I'm having fever right now.
|
logistics/health | Customer | Yes | empathy and rescheduling | Excellent |
Key Moments
200:09
Customer discloses illness
Changes the call from a sales consultation to a rescheduling call.
00:43
Tuesday reschedule agreement
Maintains the lead in the pipeline and ensures future engagement.
Trust Signals
2
Customer has the rep's number saved
Customer invited a follow-up call
Resistance Signals
1
Physical illness preventing immediate engagement
Topics Discussed
Health status
Scheduling
Follow-up timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and acknowledging the call. |
| Middle | 2 | neutral | Explaining inability to join due to fever. |
| Closing | 3 | neutral | Agreeing to a Tuesday follow-up. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello Rahul. Ha boliye.
Speaker 1
3.21s
I will.
Speaker 0
5.53s
iya
Speaker 1
5.89s
Yeah Rahul by 12 I have scheduled only.
Speaker 0
9.17s
I'm I'm afraid I won't be able to join join because last night I catch a cold and I'm having fever right now. I'm not in the mood to like...
Speaker 1
19.55s
okay okay.
Speaker 0
20.15s
To focus.
Speaker 1
21.39s
okay okay okay.
Speaker 0
22.37s
Because it will need my focus for like half an hour, na?
Speaker 1
26.83s
ya ya ya 20 minutes.
Speaker 0
27.93s
So yes exactly so I'm having fever right now.
Speaker 0
31.71s
just uh I have your number saved. I'll I'll give you a call in a day or two.
Speaker 1
38.93s
okay.
Speaker 0
40.01s
Ya if I forget you can call me after two days.
Speaker 1
43.07s
oke fain. shal i reach siluit on tyoozde again? tyoozde sem taim?
Speaker 1
47.25s
Yeah.
Speaker 1
48.35s
Okay. Thank you.
Speaker 0
50.73s
Thank you.
Speaker 1
50.83s
Thank you.
Speaker 1
51.15s
Thank you.