A
Call Intelligence
Rahul with Vimal — Jan 24, 2026 18:41
Deal Lost
Warm
Call History
6 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Medium
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Consultative / Educational
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
follow_up_scheduled
Call Structure
Duration
8:24 (505s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
145
Rep Words / Customer Words
1024 / 412
Rep Longest Monologue
42s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 5.0s)
Interruptions
18
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Travel/Duration Uncertainty
one day is full why can it vary from two days to a week?
|
logistics | Customer | Yes | customization explanation | Good |
|
Price Inquiry
what are the charges for these services and all?
|
price | Customer | Yes | value stacking | Excellent |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | 600000.00 | Neutral | Stay at Leela Palace Chennai with 30-40 services. |
| couple wellness package | Rep | 1000000.00 | Other | Discounted rate for two people. |
| epigenetic test | Rep | -- | Interested | Advanced testing sent to USA to evaluate biological age. |
Key Moments
400:35
Leela Palace Mention
Establishes the premium/luxury nature of the program immediately.
03:51
Founder Story
Builds massive credibility by citing the Aircel founder's personal health results.
06:32
Price Reveal
6 Lakhs mentioned; customer remains engaged, indicating high lead quality.
08:08
Appointment Fixed
Successful conversion to the next stage of the funnel.
Discovery Questions
3
Q1
Currently which location you are based out on sir?
Q2
You will be comfortable traveling to Chennai?
Q3
Do you have any packages or like it is all tailor made?
Trust Signals
3
Agreement with the 'prevention' philosophy
Willingness to share samples for USA testing
Acceptance of high price point without immediate pushback
Enthusiasm Signals
2
Use of the term 'bio hacker'
Agreement that video calls are 'more convincing'
Resistance Signals
2
Questioning why the stay varies from 2 to 7 days
Network issues causing temporary frustration
Confusion Signals
1
Initial confusion on what 'fees' cover (stay vs services)
Topics Discussed
Wellness Retreat
Leela Palace Chennai
Age Reversal
Longevity
Epigenetics
Bio-hacking
Pricing
Prevention vs Cure
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and form fill. |
| Discovery | 2 | neutral | Asking why the duration varies and what tests are included. |
| Pitch | 3 | neutral | Resonates with the 'bio-hacker' concept and prevention vs cure. |
| Closing | 4 | neutral | Actively setting a time for the next call. |
Call Transcript
Click to expand
Speaker 0
0.51s
Hello. Hello.
Speaker 1
0.59s
Hello.
Speaker 0
3.55s
am I speaking with Rahul?
Speaker 1
5.29s
Yes.
Speaker 0
6.23s
Yeah Rahul, there's Vimal over here from IO. How are you doing?
Speaker 1
9.95s
oke aayu. ya i am doing fine.
Speaker 0
12.09s
Yeah, so sir you have recently filled a form for a wealth trade program and wellness center in with IU, right?
Speaker 1
15.25s
Well
Speaker 1
17.11s
center.
Speaker 0
19.69s
Yeah, sir. I called you regarding that. Yeah.
Speaker 1
22.33s
yeah.
Speaker 0
23.09s
So currently which location you are based out on sir?
Speaker 1
25.77s
I'm living currently in Patna, Bihar.
Speaker 0
28.49s
Patnam Bihar. Okay. So the retreat program and all these things will be done in Chennai for seven days and your stays will be in
Speaker 0
36.03s
Five Star Hotel, Leela Palace.
Speaker 0
39.07s
Okay. So you will be comfortable traveling to
Speaker 1
40.89s
traveling. This this this whole thing will take around one week.
Speaker 0
44.95s
Yeah, sir. So it depends upon your availability, one week, five days, two days,
Speaker 1
48.95s
10
Speaker 0
51.49s
Ya.
Speaker 1
51.63s
one day is full why can it vary from two days to a week?
Speaker 0
55.79s
yeah sir, based upon the services and the packages and everything it will vary. So it can be customized according to your need as well because everybody body it will be changing right? Yes yes. So generally based upon your profile and everything we will be doing all this customization. So usually what I would suggest is a sweet spot of seven days because we do have an even nine days or a ten days.
Speaker 1
62.95s
because everybody body
Speaker 1
64.63s
Yes, yes. So
Speaker 1
75.79s
Seven
Speaker 0
75.79s
Seven days why I'm saying is, in seven days we'll properly have all the idea about each and every body parts and eleven essential pillars of life. So we are having a eleven pillars. Based upon eleven pillars, right, all the services around thirty to forty services are included.
Speaker 1
83.29s
S N
Speaker 0
92.85s
Sona, yeah, VO2 max, blood tests and all these parameters. So it will help you to start your journey into age reversal and longevity.
Speaker 1
103.51s
oke.
Speaker 0
104.13s
So what kind of tests are needed and what kind of practices that you're supposed to do from poster correction to iOS clubbed, everything we have over here.
Speaker 1
109.35s
Poster correct.
Speaker 0
113.43s
from doctors, dieticians,
Speaker 1
113.71s
doctors.
Speaker 0
115.89s
all the complete support we would be providing in this timeline. Okay.
Speaker 1
120.11s
Okay.
Speaker 0
120.87s
And the fees and everything also will be taken care of from our end, sir. So if you are in
Speaker 1
125.25s
What will be taken care of?
Speaker 0
127.23s
State State. That's State State. It will be in Leela Palace. Leela Palace Chennai is one of the finest hotel that you can find in Odisha.
Speaker 1
127.95s
the state of the state
Speaker 1
129.97s
Paris.
Speaker 0
133.87s
And nearby Leela Palace like walkable distance only IO.
Speaker 1
134.19s
Near by
Speaker 1
137.11s
Okay.
Speaker 0
137.63s
our main wellness center. Our basic idea is to know currently what's happening inside your body.
Speaker 1
141.69s
Oh no.
Speaker 1
143.33s
Appati
Speaker 0
145.47s
Okay. Okay. So in the exterior if you're getting any hurt, we can see by our eyes, right? But in the internal inflammation rates, we need to be tracked down, not just tracking it down, how can we fix it, how can we reverse it?
Speaker 1
145.73s
Okay.
Speaker 1
152.85s
Yeah, we need to be
Speaker 1
157.05s
okay
Speaker 0
159.81s
This wellness is completely from food and dietitian, doctor consultation, dentist, you will be having all the all in all complete complete. Once you come here,
Speaker 1
163.07s
T-shirt
Speaker 1
165.31s
you'll be having all the all in all complete complete. Once you
Speaker 0
170.11s
Every six months our clients are visiting and mostly they are from HNI.
Speaker 1
170.33s
everything
Speaker 1
174.85s
Okay.
Speaker 0
174.85s
Okay. Yeah. So you are coming like even you can also visit us. It will be really helpful for you and apart from this right I have shared a catalog. In that the seven days I'm saying right what all services included I can see out.
Speaker 1
176.17s
Ya.
Speaker 1
187.29s
also
Speaker 0
189.71s
And I can arrange a small call like around fifteen to thirty minutes of your time would be required sir. Tomorrow in your available time you please do mention me a time. I have your mail ID as well. I will connect you with a senior mentor who is handling all this operations and all the package and everything.
Speaker 1
190.21s
I
Speaker 1
196.93s
available
Speaker 1
199.75s
India.
Speaker 1
203.45s
Cool
Speaker 1
206.35s
Zoom Zoom call.
Speaker 0
208.31s
Yeah, Zoom call. So in a video call if we connect, right, it would be better.
Speaker 1
211.15s
be better.
Speaker 1
212.07s
ya obviously it would be better.
Speaker 0
213.51s
yaa sure sir.
Speaker 1
214.67s
it would be more convincing.
Speaker 0
216.09s
it would be more convincing and you get to know right exactly what I'm saying because
Speaker 1
219.35s
time thing because
Speaker 0
220.85s
obviously. When even I came into this, right? So I know about Aircel, right? A company called Aircel.
Speaker 0
227.83s
Yeah. So as a CEO only have founded this as well.
Speaker 0
231.59s
Okay, Sivasankaran sir, his actual age is around 69, but all his biological age, right, the organs and everything, he's facing is around 52.
Speaker 1
232.01s
Sri Sankaran sir.
Speaker 1
233.29s
Hmm.
Speaker 1
237.73s
The organs
Speaker 1
241.63s
Okay.
Speaker 0
242.43s
Okay. So for that how you can start and what all things are there and you do have a membership you can visit Chennai. So all the details and everything we will be concluding and you can see the journey how it would go and what all the itinerary. I will just share you a brochure. It will be around like forty to fifty pages.
Speaker 1
246.07s
And you do have
Speaker 0
260.53s
where all the services will be clearly explained.
Speaker 1
260.55s
Where
Speaker 0
263.35s
What you're doing is microscopic level also we need to know what's happening in your body and what all can be fixed so that in future
Speaker 1
270.21s
Hmm.
Speaker 0
271.53s
vi ar traing yu tu protekt phram goying phram a haspital.
Speaker 0
275.87s
Currently if you go to a hospital, right, then you can say I will go to hospital and check all these parameters. What is the problem is, hospitals are designed in such a way, if you have any problem, they will address it.
Speaker 1
279.65s
Parameters. All the problems
Speaker 1
285.55s
They will help. Yeah. Yeah.
Speaker 0
286.51s
Yeah yeah. So what we are planning to do is
Speaker 1
288.13s
planning to do affairs. Haa,
Speaker 1
291.93s
ha yes.
Speaker 0
292.85s
Yeah, but what we are trying to do is,
Speaker 0
294.71s
hospitals are stage three and stage four helpful.
Speaker 1
297.35s
but stage one
Speaker 0
297.81s
But stage one, stage two, right? It's early detection. We are completely into early detection and prevention.
Speaker 1
300.33s
Thank you.
Speaker 1
302.99s
They are not into prevention, they are into cure.
Speaker 0
305.41s
ya de aar mosli intekyur.
Speaker 0
307.21s
They are trying to prevent it and apart from that it's not just services no sir. leading happy lifestyle. leading how can you have a stress free life. So for that what all you need to be followed and everything.
Speaker 1
307.23s
They are trying.
Speaker 1
309.01s
from the
Speaker 1
318.01s
on everything. Obviously, obviously you cannot do anything in one week. The person itself or himself has to do everything.
Speaker 0
325.41s
Ya.
Speaker 1
325.41s
Yeah. Like change in lifestyle, change in posture, you know, eating habits, living style.
Speaker 0
326.91s
Exactly.
Speaker 0
329.07s
and yeah, so from your muscles and fibers and everything, gym, everything is covered. So this one week water site, it's like introduction, what all you're doing over here, right? What all can be followed?
Speaker 1
330.67s
Ya sir.
Speaker 1
334.07s
So this one
Speaker 0
341.79s
Okay. And how it will be helping you for a betterment you will be getting an idea.
Speaker 1
341.81s
Okay.
Speaker 0
345.95s
for next steps in your life. and you will become like a bio hacker as well.
Speaker 1
346.27s
Next step
Speaker 1
350.13s
bayo haikar yes.
Speaker 0
351.25s
ya ya sir.
Speaker 1
352.23s
Hmm.
Speaker 0
352.73s
Exactly.
Speaker 1
354.25s
hmm. so like do you have any packages or like it is all.
Speaker 0
354.47s
Sorry, sorry.
Speaker 1
359.33s
matlab tailor made or like something standardized or anything.
Speaker 0
363.21s
No no no sir. Usually we do have packages, tailor made, all the options are available. Okay. Based upon your requirement, we can even like add services. For example, here in Chennai, right, we do have all kind of doctors and specialties. If you are saying, hey I have some kind of difficulty over here, I am looking for some kind of checkup also from our end, we will do send you out.
Speaker 1
368.53s
Okay.
Speaker 1
380.53s
I'm looking for
Speaker 0
383.87s
for that. And we do suggest the best place for that as well.
Speaker 1
388.11s
Okay, so like what are the charges for these services and all?
Speaker 0
392.51s
ya sir the charges are around like six lakhs.
Speaker 0
396.23s
okay and for a couple if you're looking it will be around ten lakhs.
Speaker 1
396.33s
Okay.
Speaker 0
400.57s
9.7 something. it it can get varied also sir. Yeah if you plan to start from.
Speaker 1
402.77s
It can get
Speaker 1
404.95s
Obviously matlab if if you have more requirement it would be more.
Speaker 0
409.91s
exactly sir exactly. and if you are planning to start from hello sir could you hear me?
Speaker 1
414.37s
Hello.
Speaker 0
415.29s
hello. hello.
Speaker 1
416.71s
Hello
Speaker 0
417.49s
Hello.
Speaker 0
419.17s
Hello, hello, hello.
Speaker 1
419.39s
Hello
Speaker 1
420.95s
Hello hello.
Speaker 0
421.63s
Am I audible? Hello.
Speaker 1
422.67s
Yeah yeah now you are on.
Speaker 0
423.65s
Yeah yeah some network error. Yeah yeah so yeah so from your place also if our services are available right? Because I'm saying various services some can be done from home also. If you are interested you can start from the services which can be done in the home. So that once you come over here you don't need to spend more time on it because we do have an advanced service called as epigenetic. Okay. So the epigenetic test will help us to evaluate the facing of organs.
Speaker 1
424.95s
Yeah yeah.
Speaker 1
430.59s
various
Speaker 1
432.33s
Home
Speaker 1
433.73s
Hmm.
Speaker 1
438.63s
don't need to
Speaker 1
440.13s
Video
Speaker 1
444.19s
Okay. Epigenetic
Speaker 1
447.91s
Hmm.
Speaker 0
449.59s
each and every organ how it is facing. Now currently you may be around 30 years or 25 or 40 whatsoever your age is. But your organs might
Speaker 1
449.93s
every hour.
Speaker 1
452.43s
currently
Speaker 1
454.73s
25
Speaker 1
457.71s
But you
Speaker 0
459.37s
currently run at the age of fifty or forty. we don't know even I don't know mine right unless we test it. how do we do the test is this test and everything is part of a true diagnostics. we will share all the samples and everything with them to USA.
Speaker 1
459.75s
old age of
Speaker 1
461.71s
40.
Speaker 1
464.57s
How do we do that?
Speaker 1
466.95s
Hmm.
Speaker 1
472.73s
No issue. Actually I'm a bit I'm not that free today. So you just uh make appointment for tomorrow that video call.
Speaker 0
481.49s
shure sir shure sir. in that i will ask him also to explain.
Speaker 0
485.33s
Okay. Which time you are comfortable sir? Tomorrow?
Speaker 1
488.01s
tomorrow twelve.
Speaker 0
490.89s
Sure sir, okay. I will schedule a meet. His name is Kishore. He will be explaining even more detailedly. Apart from that if you have any doubts, any query, you can reach me out. This is my number. My name is Vimal. Okay.
Speaker 1
493.69s
Okay.
Speaker 1
500.09s
Okay.
Speaker 0
501.19s
Okay, thank you. Okay, thank you so much. Have a great day.