A
Call Intelligence
Vivek with Vimal — Feb 10, 2026 13:59
Deal Lost
Warm
Call History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
20.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Vivek. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Vivek.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
likely
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:28 (28s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
17
Rep Words / Customer Words
32 / 41
Rep Longest Monologue
3s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/In a meeting
can i call you a little later? i am entering a meeting actually.
|
time | Customer | Yes | compliance | Good |
Key Moments
200:12
Agent Identification
Agent identifies himself and the company (Aiwo).
00:19
Callback Request
Customer states they are entering a meeting, ending the sales opportunity for this specific call.
Resistance Signals
1
Entering a meeting
Confusion Signals
2
Initial 'hello' loop
Customer speaking unrelated phrases in Hindi/Bengali initially
Topics Discussed
Identity verification
Meeting conflict
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Initial audio issues and identity verification. |
| closing | 2 | neutral | Politely requested a callback due to a meeting. |
Call Transcript
Click to expand
Speaker 0
1.61s
hello.
Speaker 1
1.83s
hello.
Speaker 1
3.17s
Yes.
Speaker 0
4.37s
Hai, am I speaking with Vivek?
Speaker 1
5.91s
aur jo four sixty wala phone signal asli ke liye laga.
Speaker 0
8.19s
Hello.
Speaker 1
8.83s
Hello.
Speaker 0
9.67s
aamaa sleeping with vivek.
Speaker 1
9.79s
Hello.
Speaker 1
11.37s
Aditi. Yes.
Speaker 0
12.51s
ya vivek vimal over here from io.
Speaker 1
14.95s
kya?
Speaker 0
17.59s
ekhane lekha bharati.
Speaker 1
19.97s
good good. can i call you a little later? i am entering a meeting actually.
Speaker 0
24.01s
ya sure very sure. thank you.
Speaker 1
25.53s
naa? to okay. thank you.
Speaker 0
27.87s
Thank you.