A
Call Intelligence
Monisha with Vimal — Feb 18, 2026 18:56
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
4.0/10
Engagement
5.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Monisha.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Monisha. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
55% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:26 (27s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
58 / 42
Rep Longest Monologue
8s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time/At the airport
not really darling I'm at the airport. just tell me again what is this?
|
time | Customer | Yes | agreement and rescheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Explaining the reason for the call. |
Key Moments
200:11
Situational Objection
Customer identifies she is at the airport, shifting the call from a pitch to a rescheduling task.
00:21
Callback Commitment
Customer provides a specific window (tomorrow after 11:00), indicating high intent.
Trust Signals
2
Provides specific callback time
Acknowledges previous inquiry
Resistance Signals
1
Immediate situational objection (at the airport)
Confusion Signals
1
Asks 'What is this?' twice
Topics Discussed
360 Health Program
Callback Scheduling
Airport/Travel
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Answers the phone normally. |
| Middle | 2 | neutral | Mentions being at the airport and asks for clarification. |
| Closing | 3 | positive | Uses 'darling' and provides a specific time for a callback. |
Call Transcript
Click to expand
Speaker 0
0.65s
hello. hello.
Speaker 1
2.87s
O hello.
Speaker 0
3.41s
Hello, am I speaking with Monisha? Yes. Yeah, Monisha, Vimal over here from IO. I'm a health mentor over here. Is it the right time to connect with you, ma'am?
Speaker 1
5.51s
Yes.
Speaker 1
11.85s
not really darling I'm at the airport. just tell me again what is this?
Speaker 0
12.77s
I'm at the airport.
Speaker 0
15.41s
What is this? This is for a 360 health program which you have enquired.
Speaker 1
19.05s
Yeah yeah yeah I didn't worry about it. Telling give me a call tomorrow anytime after 11:00 and I've reached home by then.
Speaker 0
24.59s
shubham shubham shubham any time. thank you.
Speaker 1
26.35s
Thank you.