A
Call Intelligence
None with Vimal — Feb 10, 2026 14:06
Deal Lost
Cold
Call History
1 attemptRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
Low Performance: Vimal
Vimal scored 2.0/10 on call with None. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Unknown
Language Preference
Telugu/English
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
outbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
75% into call
Pitch Approach
Direct inquiry
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:19 (20s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
34 / 6
Rep Longest Monologue
4s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
No Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not looking for services
no, i am not.
|
product_fit | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcare services | Rep | -- | Negative | General inquiry about looking for healthcare. |
Key Moments
200:05
Identity Confusion
Rep admits he has the number but not the name, immediately lowering trust.
00:17
Hard Rejection
Customer shuts down the inquiry, leading to call termination.
Resistance Signals
2
Immediate rejection of service need
Short, clipped responses
Confusion Signals
1
Customer did not recognize the caller or the reason for the call
Topics Discussed
Identity verification
Healthcare services inquiry
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asks 'Evaru?' (Who is it?) |
| Closing | 2 | neutral | Quickly ends the call with 'no, i am not'. |
Call Transcript
Click to expand
Speaker 1
0.73s
hello.
Speaker 0
2.13s
Hello.
Speaker 1
3.11s
hello.
Speaker 0
4.99s
Evaru?
Speaker 1
5.95s
sar vimal oyo sar sam i o you have given your number but not your name.
Speaker 1
11.49s
from health care I am calling.
Speaker 1
15.15s
Aur latest sare looking.
Speaker 0
17.59s
no, i am not.
Speaker 1
18.81s
Okay, thank you.