A
Call Intelligence
Satish Kumar with Vimal — Feb 10, 2026 13:50
Deal Lost
Cold
Call History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
1.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Satish Kumar. Coaching opportunity.
Low Performance: Vimal
Vimal scored 3.0/10 on call with Satish Kumar. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English/Tamil
Brand Awareness
medium
Brand Sentiment
neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
primary
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
32% into call
Pitch Approach
product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:39 (40s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
20
Rep Words / Customer Words
78 / 34
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price clarity/High price
eighteen nine hundred means eighteen thousand nine hundred.
|
price | Customer | Yes | direct_confirmation | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18900.00 | Negative | Follow up on a previous enquiry. |
Key Moments
200:13
Product Introduction
Identifies the specific high-value test (181 advanced blood test).
00:33
Price Confirmation
The moment the customer realizes the cost is 18,900, leading to the immediate end of the call.
Discovery Questions
2
Q1
Have you taken the test?
Q2
you are based on which location?
Resistance Signals
2
I didn't get you
ai vil disaiḍ aṇ liṭ yu
Confusion Signals
1
eighteen nine hundred means eighteen thousand nine hundred?
Topics Discussed
181 advanced blood test
Pricing
Location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Cooperative but brief. |
| pricing | 2 | neutral | Confusion over 8900 vs 18900. |
| closing | 3 | neutral | Quickly ended the call after price confirmation. |
Call Transcript
Click to expand
Speaker 1
1.07s
Hello Satish Kumar.
Speaker 0
1.61s
Hello.
Speaker 0
3.33s
Aa, tell me.
Speaker 1
4.31s
hiya satish kumar. idu vimal over here from iom.
Speaker 0
8.11s
Are you okay? Tell me.
Speaker 1
9.29s
Bio health. Yeah, we have preventive care from Chennai.
Speaker 0
13.07s
oke.
Speaker 1
13.81s
Yeah sir, enquire for 181 advanced blood test. Have you taken the test?
Speaker 0
18.63s
No, not it.
Speaker 1
19.81s
oke oke oke sir you are based on which location?
Speaker 0
22.91s
achha nahi. how much it cost?
Speaker 1
25.35s
How it costs 8900 sir?
Speaker 0
28.57s
I didn't get you.
Speaker 1
29.77s
eighty nine hundred sir.
Speaker 0
31.77s
eighteen nine hundred means
Speaker 1
33.39s
eighteen thousand nine hundred.
Speaker 0
35.27s
Okay.
Speaker 1
36.51s
Okay.
Speaker 0
36.71s
okay fine. ai vil disaiḍ aṇ liṭ yu.
Speaker 1
38.91s
shuru okay thank you sir.