A
Call Intelligence
Madhav Kiran with Vimal — Feb 10, 2026 12:23
Deal Lost
Cold
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
8.5/10
Engagement
7.5/10
Conversion Probability
5.0%
Personalization
7.0/10
Technical Quality
8.0/10
Active Alerts
1Poor Objection Handling: Vimal
Vimal handled only 0% of 2 objections on call with Madhav Kiran.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Telugu/English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Extreme
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
6:55 (416s)
Primary Language
English
Secondary Language
Telugu
Code Switching
High
Total Speaker Turns
105
Rep Words / Customer Words
742 / 318
Rep Longest Monologue
20s
Customer Longest Monologue
11s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Budget
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
eighteen thousand ya sir. o my god... my job is that salary is that much only sir. twenty thousand.
|
price | Customer | Yes | emi pivot | Average |
|
Existing Debt
naavu saar already paying EMI per month ki pottina saar. 12000 up and down 14000 sir.
|
price | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18900.00 | Other | Complete blood test with doctor and diet consultation. |
Key Moments
403:02
Stress Disclosure
Customer admits to high mental pressure at work, providing a hook for the pitch.
05:17
Telugu Interlude
Customer speaks to someone else about lunch/timing, showing he is at work/busy.
06:06
Price Reveal
The 18,900 INR price point immediately kills the deal due to customer's 20,000 INR salary.
06:40
EMI Disclosure
Customer reveals he is already paying 60-70% of his income in existing EMIs.
Discovery Questions
4
Q1
What's your current health goal?
Q2
What's your current age?
Q3
How is your work life balance?
Q4
What kind of domain you deal with?
Trust Signals
3
Sharing exact salary details
Sharing current EMI burdens
Providing home pin code
Resistance Signals
3
Exclamation of 'O my god' at price
Stating salary is only 20k
Mentioning existing high EMI load (12k-14k)
Confusion Signals
2
Confusion over 'domain' (03:19)
Confusion over location/head office
Topics Discussed
Cellular health
Longevity
Work-life balance
Oxytocin
Blood test panels
Home collection
EMI options
Salary and budget
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Friendly greeting and willing to engage. |
| Discovery | 2 | neutral | Discusses work stress openly. |
| Price Reveal | 3 | negative | Shocked by the price relative to income. |
| Closing | 4 | neutral | Politely ends the call due to financial constraints. |
Call Transcript
Click to expand
Speaker 0
0.47s
hello.
Speaker 1
1.69s
halo? i am speaking with madhav kiran.
Speaker 0
2.35s
aam speaking with madhav kiran.
Speaker 0
5.63s
halo am i speaking with madhav kiran?
Speaker 1
7.95s
yes yes.
Speaker 0
8.95s
jya madhe dharam. this is dimal over here from i go. how are you doing? very good morning.
Speaker 1
11.07s
Hello.
Speaker 1
12.25s
Good morning.
Speaker 0
15.57s
Ya madhyam.
Speaker 0
17.23s
Just a minute.
Speaker 1
17.67s
Yeah, please. Yeah, please tell me.
Speaker 0
20.59s
Yeah, ma'am. You inquired about the health program with IO Health. So that's the reason I'm connecting with you, sir.
Speaker 1
27.61s
Okay.
Speaker 0
28.85s
Yeah. So what's your current health goal?
Speaker 0
37.77s
in i o health we offer various services.
Speaker 1
41.75s
okay okay. innu anantapur, andhra pradesh anantapur.
Speaker 0
45.29s
What?
Speaker 1
47.05s
is it in is it in ananthapur your
Speaker 0
51.17s
no no sir it's in chennai actually. okay. chennai okay. where do you have customers from anantapur, telangana, hyderabad and throughout india pan india actually.
Speaker 1
53.53s
sennaayi.
Speaker 1
58.81s
Okay okay.
Speaker 1
60.33s
I'm looking for
Speaker 0
60.33s
Okay. If you're looking for a complete blood test, right? We do cover 183 panels. So currently, with your health goals, what we will be helping you is, we will be having a doctor consultation, diet consultation. We need to know current your body status. So how is your body? How is your body working? So we'll be having cells, right? In cells level, every day there will be some damage.
Speaker 0
81.03s
right? So our body usually fix the damage by itself.
Speaker 0
85.85s
Okay. But there is a rate by which
Speaker 0
89.61s
You can see how it is fixing the cells. Okay. So your heart function, liver functions, brain functions, everything can be monitored and assisted with the testing. Okay. What is our primary focus is completely analyze and let you know where you stand in terms of comes to your health.
Speaker 1
110.09s
Okay.
Speaker 0
110.51s
So something happens in outside you can see you know sir. So for example if you're having any pimple or if you're having any knee pain, for interview just a knee pain right. We need to know what is the cause of the knee pain. For example I'm saying similar way like for example we are aware what externally happens internally happens we are not aware.
Speaker 0
130.83s
So what we do is, we do the stage one and stage two testing. Stage one and stage two, right? We'll be having the early detection.
Speaker 1
138.71s
Okay.
Speaker 0
139.23s
Okay? So very much earlier itself you can completely detect whatsoever the issue is.
Speaker 0
145.61s
usual blood test what they do na? They will be using only
Speaker 0
148.93s
three or four, stage three and four. In these two stages, right, it's like later part only will be known. But in stage one, stage two of testing, right, initially itself you will be knowing about all the parameters.
Speaker 1
164.03s
oke.
Speaker 0
164.95s
and everything can be easily identified. and what do we do over here differently is we do help in the longevity sir. so what's your current age sir?
Speaker 1
174.55s
twenty nine sir.
Speaker 0
175.79s
twenty nine. Okay, so how is your work life balance? So you're having a good work life balance or you're being stressed out?
Speaker 1
182.75s
adi mentally sir. mentally sir sir.
Speaker 0
186.09s
mentally happy.
Speaker 1
187.57s
mentally pressuring sir very.
Speaker 0
189.33s
Very pressure.
Speaker 1
189.83s
my work is very pressure sir.
Speaker 0
191.25s
ovary pressure. okay okay. so what kind of domain you deal with?
Speaker 0
195.97s
so what kind of domain you are dealing sir currently?
Speaker 1
199.09s
domain means sir?
Speaker 0
200.39s
vich sector yaar working?
Speaker 1
203.27s
administration sir.
Speaker 0
205.09s
automation.
Speaker 1
206.67s
Municipal Municipal Corporation.
Speaker 0
209.63s
Municipal corporation. Okay, okay, okay, sorry. So what happens, no, our body how it will react, no? If you are happy only, the body will be having oxytocins.
Speaker 1
211.09s
Okay.
Speaker 0
220.05s
Okay. Happy hormone. It will keep your body healthy. If we are stressing out, you may have some less like hair follicle loss. Okay. And you may have some hypertension, headaches, nausea, these kind of things. Yeah. Okay.
Speaker 1
236.49s
Okay.
Speaker 0
237.23s
So now at present we need to know currently how damaged is your body and your cells. And how can we recover from that?
Speaker 0
246.03s
Okay. All these things we will be taking care of you. And for example sir if you're more interested right in longevity, we can help you. What is longevity is usually we'll grow old right?
Speaker 0
258.63s
In IO what we are helping you is when you are growing old we are trying to make the aging bit slower.
Speaker 1
266.77s
Yeah,
Speaker 0
267.65s
Ya. Ya sir.
Speaker 1
271.57s
Sir actually where is your location sir Hyderabad Chennai Bengaluru sir.
Speaker 0
277.13s
no no we are completely in pan india. our head office is located in chennai. okay. if you tell me your pin code i will check whether your location is available.
Speaker 1
282.17s
Okay.
Speaker 1
285.63s
five one five one five double zero one sir.
Speaker 0
287.99s
Just a minute sir. Just give a minute.
Speaker 0
292.03s
5 1
Speaker 1
293.13s
515.
Speaker 0
294.09s
515.
Speaker 1
295.59s
double zero
Speaker 0
296.75s
double zero.
Speaker 1
297.69s
one.
Speaker 0
298.99s
yes sir your pin code is available.
Speaker 0
303.37s
Just just a minute, just a minute.
Speaker 1
305.23s
Okay okay.
Speaker 0
306.01s
Andhra Pradesh.
Speaker 1
307.65s
Yeah.
Speaker 0
308.35s
515001.
Speaker 0
311.41s
yaa so yaa pin code is available. Andhra Pradesh is showing.
Speaker 1
315.33s
Superman.
Speaker 0
316.41s
Ya. We will come.
Speaker 1
317.25s
maddannam raandi akka madam vaallu bayatiki vellaaru. maddannam raandi. clear gaa vaayaka malli idaa? lunch lunch time akka ippudu. moodu graam akka moodu paina raandi akka.
Speaker 1
329.53s
aa moodu paina raandi akka. moodu paina vaste untaaru akka. ippudu field ki velli atle atle lunch ki veltaaru akka tinedaaniki.
Speaker 1
339.93s
Hello?
Speaker 0
340.57s
Hmm, ya sir.
Speaker 1
341.09s
Ya sir.
Speaker 0
342.73s
sar ya pinne available sir. ya it is available sir. avar services is available.
Speaker 1
342.97s
available sir.
Speaker 1
346.89s
oke sir location sir.
Speaker 0
349.05s
no no we will come and collect your samples from your home search. student sample and blood sample you need to have fast
Speaker 1
354.79s
Vere vere ekkallattu sir?
Speaker 0
357.31s
no no in your home location itself you can share me details. they will be sending the person they will be collecting from you.
Speaker 1
364.09s
Okay sir. How much amount sir?
Speaker 0
366.71s
Actually 18,900. 18,900.
Speaker 1
368.81s
eighteen thousand
Speaker 0
369.77s
ya sir.
Speaker 1
371.03s
o my god.
Speaker 0
372.45s
Yeah sir, whatever sir.
Speaker 1
374.47s
oke sir. my admission date means my job is that salary is that much only sir. twenty thousand.
Speaker 0
382.27s
Sorry sorry sorry.
Speaker 0
386.31s
oke.
Speaker 0
391.67s
okay. you are interested in EMA options?
Speaker 1
394.67s
naavu saar already paying EMI per month ki pottina saar.
Speaker 0
399.57s
Okay oh fine sir.
Speaker 1
400.63s
12000 up and down 14000 sir.
Speaker 0
403.59s
Oh, fine sir, fine sir.
Speaker 0
406.95s
Ya.
Speaker 1
407.27s
sar thank you sar in case any interested means i will call you sar.
Speaker 0
410.73s
Sure, sure, sure sir. Okay, thank you.
Speaker 1
411.93s
Yeah yeah.
Speaker 1
414.15s
oke thank you sir.
Speaker 0
414.93s
Ok ok.