A
Call Intelligence
Amithasunil with Vimal — Feb 18, 2026 11:45
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
30.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Amithasunil. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Amithasunil.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
46% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:32 (32s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
58 / 24
Rep Longest Monologue
7s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Timing
aa I'm actually busy with something. Can you WhatsApp me?
|
time | Customer | Yes | agreement and rescheduling | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Referencing the plan the customer inquired about. |
Key Moments
200:11
Customer Interruption
Immediately sets the boundary that they cannot talk at the moment.
00:25
Rescheduling Request
Customer defines the timeline for the next interaction (next week).
Resistance Signals
2
I'm actually busy with something
Can you call next week at least?
Topics Discussed
7-day plan
WhatsApp communication
Rescheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges identity. |
| Middle | 2 | neutral | States they are busy and asks for WhatsApp/call back. |
| Closing | 3 | neutral | Agrees to a call next week and says thank you. |
Call Transcript
Click to expand
Speaker 0
0.89s
Hello.
Speaker 1
2.33s
Yes.
Speaker 0
2.83s
aam aai speaking with amitabh sunil? ya. ya amitabh this is jimmel over here from my o wellness center from chennai.
Speaker 1
11.29s
aa I'm actually busy with something. Can you WhatsApp me?
Speaker 0
15.65s
Yeah, I've already WhatsApped you. Like, uh have you received any message from my end for the seven days plan which you enquired for?
Speaker 0
23.67s
sem whatsapp nambar dhaan.
Speaker 1
25.97s
Yeah, but a little busy this week. Can you call next week at least?
Speaker 0
30.41s
Pure okay ma'am okay. Thank you.
Speaker 1
31.63s
Thank you.