A
Call Intelligence
Sanjeev with Vimal — Feb 13, 2026 12:32
Deal Lost
Warm
Call History
1 attemptRep Performance
7.5/10
Pitch Effectiveness
4.0/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Sanjeev. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
85% into call
Pitch Approach
Service-based
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:20 (81s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
21
Rep Words / Customer Words
108 / 102
Rep Longest Monologue
11s
Customer Longest Monologue
15s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technical Issue
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Portal not showing dates
I was trying to check the next available date but I cannot see any dates.
|
technical issue | Customer | Yes | transparency & alternative solution | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| doctor consultation | Customer | -- | Excited | Customer trying to book an appointment but portal is down. |
Key Moments
300:35
Customer explains portal issue
Identifies the core friction point preventing the sale/booking.
01:01
Rep explains portal construction
Maintains brand trust by providing a valid reason for technical failure.
01:11
Cross-sell attempt
Rep tries to expand the ticket but is politely declined.
Discovery Questions
1
Q1
Apart from that are you looking for any services in IO?
Trust Signals
2
Customer shares that they regularly use the portal
Customer accepts the alternative booking method immediately
Resistance Signals
1
Refusal of additional services ('no no no thank you sir')
Confusion Signals
1
Confusion over why the portal isn't working
Topics Discussed
Doctor Appointment
AIWO Portal Issues
Secretary Contact Information
Additional Services
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity. |
| Middle | 2 | negative | Frustrated with the portal not showing dates. |
| Closing | 3 | positive | Relieved to get the secretary's contact info. |
Call Transcript
Click to expand
Speaker 1
0.67s
hello.
Speaker 0
0.99s
Hello.
Speaker 1
1.81s
very good morning sir. I am speaking with sanjeev.
Speaker 0
4.37s
Yes.
Speaker 1
5.37s
yes sir you entered for renugopal reddy appointment right? from iop.
Speaker 0
10.31s
sorry sorry yes yes ai w o ya.
Speaker 1
12.79s
Yeah.
Speaker 1
13.59s
ya ya so so i can share the number of the whatsapp so whatsapp number right?
Speaker 0
20.43s
Whose number? Doctor's number or
Speaker 1
22.55s
Doctor secretary number you can book an appointment in their availability time.
Speaker 0
26.75s
Oh no, I don't have the contact number of this secretary. I used to book, I used to book through AIWO portal.
Speaker 0
35.13s
And that now I was trying to check the next available date but I cannot see any dates.
Speaker 1
41.59s
oke oke oke so oke ai vil directli sherd dha nambar of. oke.
Speaker 0
47.97s
oke oke yu send mi da nambar. ai vil ai vil ai vil ḍairektli so ai hyab ṭu kaṇṭākṭ his sekreṭarī.
Speaker 1
54.55s
ya ya ya.
Speaker 0
55.89s
So nowadays though I cannot that book any appointment directly from the AIW portal.
Speaker 1
61.83s
you can book but currently it is in construction. We are doing some small small changes. In meantime you can Okay,
Speaker 0
66.73s
Okay okay okay okay okay understand understand. Can you can you please share his secretary's number?
Speaker 1
68.85s
Okay.
Speaker 1
71.47s
Yeah yeah I can share and coordinate. Apart from that are you looking for any services in IO?
Speaker 0
76.61s
no no no thank you sir. no don't worry. okay thank you.