A
Call Intelligence
Jayashree with Vimal — Feb 18, 2026 19:05
Deal Lost
Cold
Call History
1 attemptRep Performance
6.5/10
Pitch Effectiveness
5.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
4.0/10
Technical Quality
9.0/10
Active Alerts
1Poor Objection Handling: Vimal
Vimal handled only 0% of 2 objections on call with Jayashree.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Feature-heavy technical explanation
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
15:50 (951s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
48
Rep Words / Customer Words
1142 / 284
Rep Longest Monologue
131s
Customer Longest Monologue
525s
Silence Gaps (>2s)
1 (max 525.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Too expensive
it is too expensive for me to. Pay and just get into it okay
|
price | Customer | Yes | downselling | Average |
|
Partial package is useless
Summaa pack panni enna pannaa full-aa pannanum. Neenga oru pack panni prayojanam illa.
|
value | Customer | No | none | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | 110000.00 | Negative | Comprehensive one-day full body checkup for longevity. |
| aiwo 181 blood test | Rep | 20000.00 | Negative | Downsell attempt after price objection. |
Key Moments
302:18
Price Reveal
The mention of 1.1 Lakhs creates an immediate mental barrier for the customer.
05:58
Customer puts call on hold
Customer leaves for over 8 minutes, indicating a loss of momentum and potential avoidance.
15:35
Rejection of Downsell
Customer expresses that if they can't do the full program, the partial one is not worth doing.
Discovery Questions
2
Q1
Tamil okay-va?
Q2
You are currently based out in Chennai?
Trust Signals
1
Acknowledges the quality of the program ('it's good... sounds good')
Resistance Signals
3
Long hold time (8+ minutes)
Direct price objection
Dismissal of lower-tier package
Confusion Signals
1
Confusion over the specific tests included in the cheaper pack
Topics Discussed
Age Reversal
Longevity
Visceral Fat
Omega 3 and Brain Health
Calcium Scoring
VO2 Max
Leela Palace Hospitality
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asks 'what is this?' regarding the program. |
| Pitch | 2 | neutral | Listens to long technical explanation with minimal input. |
| Price Reveal | 3 | negative | Immediate resistance to the 1.1L price point. |
| Closing | 4 | neutral | Politely but firmly declines all options. |
Call Transcript
Click to expand
Speaker 1
0.29s
Hello
Speaker 0
0.69s
Hello, I am speaking with Jayashree.
Speaker 1
2.63s
Ya.
Speaker 0
3.45s
Ya there is Shri Vimal over from IO.
Speaker 1
6.91s
Aa
Speaker 0
7.09s
I O A I W O.
Speaker 1
9.47s
Okay.
Speaker 0
10.19s
Ya, you enquired about a moondru aindhu degree health program.
Speaker 1
14.39s
Oh ya ya ya. Enjury body what is this?
Speaker 0
17.37s
Aa ya ma'am, it is a comprehensive program of complete full body checkup which focus upon age reversing and longevity.
Speaker 1
24.95s
Okay.
Speaker 0
25.73s
Ya so in this program it's like a one day plan where you are supposed to visit our center you are currently based out in Chennai.
Speaker 1
32.71s
Ya
Speaker 0
33.45s
Ya okay ma'am, Tamil okay-va?
Speaker 1
35.77s
Tamil-il ok.
Speaker 0
36.57s
Okay okay ma'am, namma vandhu normal-aa indha moondru aaru degree program maadhiri kudukkuraanga illaiya? Indha normal programs just unga body-oda type enna enna issue address panra maadhiri irukkum. Namma vandhu longevity focus panradhum indha reverse aging focus panna maadhiri indha program design pannirukkum ma'am.
Speaker 1
41.91s
The normal
Speaker 0
52.05s
Okay idhula ungalukku vandhu morning ettula irundhu evening aaru varaikkum andha program irukkum. Doctor consultation, diet consultation ellame included-aa irukkum. Aennaa namma focus panradhu ennannaa complete-aa body-kkulla irukkura parameters-laam ennenna adhai stage one, stage two-la detect panradhu ma'am. Very early stages-la detect panni adhula ennenna vishayangal reverse panna mudiyumo adhukku reversal programs-kulla poradho illa neengalume andha reversal next ennenna steps edukkanumo we will be guiding you.
Speaker 0
74.85s
Ungalukku lunch vandhu Leela Palace-layum breakfast vandhu Leela Palace-layum irukkum, ellaa test-layum we will be testing it out, so adhu vandhu paatheenganna kittathatta pathu plus test program-la ellame ulla include aayirukkum andha oru program-kulla.
Speaker 0
86.41s
So starting out with your blood, starting out with your bone density, starting out with your muscle mass, unga udambula irukka fat, visceral fat-ndra maathiri ella vishayangalaiyum vandhu detail-aa vandhu we will be testing it out.
Speaker 1
97.39s
Okay.
Speaker 0
97.97s
So yennaa idhu oru oru vishayangalukkum oru oru maathiri maarum illa maam. Ennodda metabolic rate vandhu vera yaaga irukkum? Ungaludhu vera yaaga irukkum? Correctaa? So andha vishayangal ellaam namma figure out panni namma enna pannanumnaa cumulative whatever nammaala measure panna mudiyumo adhu ellaathaiyume vandhu paatheengannaa measure panni ennenna vishayangal namma change pannaa idhu ellaame vandhu we can reverse or which we can't reverse which need medical attention indha moonu category.
Speaker 1
103.09s
Niraiya irukkum.
Speaker 1
104.31s
Ya.
Speaker 0
119.77s
So why this parameter is occurring? So what's occurring exactly in this parameter appadindra maadhiri complete idea details ellame koduppom. So idhula naan sonna andha test ellame vandhu paatheenganna ungalukku thanithaniya if you are taking a pit-na it will be costing you around onbadhu point aindhu kitta thanithaniya. Okay-va? So indha program-la edukureenga appadinna it will be costing around onbadhu aindhu.
Speaker 1
134.43s
Mm
Speaker 0
138.83s
One point ten lakh.
Speaker 1
139.73s
Okay.
Speaker 0
140.91s
Okava, idhu complete-aa preventive focus panni ma'am. Idhu normal blood test, summa oru test edukkanumnu irukkaaga edukkaradhu illa. Aenna naan solra maadhiri indha onnoottri test irukku illaiya, idhu vandhu unga body ulla irukkira andha inflammation damage-a vandhu nammalukku assess pannum. Adhu kooda endha metabolic appuram hormone levels-la irukkira vishayangal namma eduthuttu varuvom. Adhe maadhiri nutritional status ellaame vitamins, minerals, micronutrients levels evvalavu irukku, adhu overall wellness-a vandhu eppadi affect pannudhu appadindra group ellaame namma eduthuttu varuvom. So indha brain.
Speaker 0
170.91s
Functions-laam irukkulla Ma'am, nammalukku sila time indha adhigama namma yosichaaloo illa oru maathiri irundhaalum brain fog aagura maathiri irukkum illaiyaa? Idhukku vandhu paatheengannaa Omega 3-ndhathu romba essential. Maybe neenga food-la irundhu consume pannalaam, appadi illannaa neenga tablets eduthuttu varalaam. But aanaa indha Omega 3 vandhu brain irukku illaiyaa, brain-ndhathu fatty acids-thaan basically. Ippaye DHA-la build aayirukku namakku most probably. So indha EPA DHA vandhu anga mattum illaama skin functions adhe maathiri ungalukku heart-la vandhu artery walls irukku illaiyaa? Andha artery walls
Speaker 0
200.91s
Idhula vandhu ulla lubrications-laam indha Omega-ndha oru one of the factor-nu romba essential.
Speaker 0
205.99s
Adhu exactly value evvalavu irukku, inflammation rate idha vachu nammaala eduthuttu vara mudiyum, so internal organ damage ellame, yenna ippo externally edhavadhu vishayam aagudhunaala nammaala paarkka mudiyum ma'am.
Speaker 0
216.13s
For instance vandhu paatheenganna en kai edho damage aayiduchu, namma yen kizhichu kittuvomna ratham varudhu, namma bandage poduvomna sariyaayiduvom. By born by birth itself ellaarukkum vandhu self healing capacity-nu onnu irukku. Namma oru vishayam panrom, treat-e pannalainaalum andha vishayam sariyaayidum. Sila vishayam treat panna sariyaagum, sila vishayam treat pannalum sari panna mudiyaadhu.
Speaker 0
234.59s
Correct-aaga-ngalaa? So ippa indha naan vandhu ippa indha treat panra stage-ku porathukku munnaadi prevent pannanum-nu solrom. Appa prevent panrathukku ennenna vishayangal thevaiyo adha we are testing it out.
Speaker 0
244.97s
Adhu to start up with andha onnu ennayirathu moonu blood test, next we will be focusing upon metabolism. Metabolism-nu vandhutta rendu vishayam romba essential. Onnu unga gut, currently unga gut-oda state enna? So enna maadhiri foods namma consume panrom? Foods namma consume pannakkulla adhu namma body-kku poi serudha? For example namma calcium sollalaam illaiya? So calcium namma consume panrom via milk-o illa via edhaavadhu vegetables-o illa namma meat-onna, andha calcium en bone-ukku pogudha illa vera engayaachum pogudha namakku theriyaadhu.
Speaker 0
272.37s
Ippa bonukku poyitta problem kidaiyathu, vera engayachum pochu appadinna antha fat deposition appadindrathu ungalukku heart-oda valves ellathulayume irukkum, antha calcium scoring solluvanga, so athu we are testing it out, athepadi ECG eduthuttu complete analysis eduthuttu varuvom, echo irukku ungalukku complete-aa intha program-la.
Speaker 0
290.99s
Adhe maadhiri vandhu organ imaging and screening ma'am, indha imaging and screening-la vandhu abdominal ultrasound, pelvic ultrasound, chest x-ray idhu ellaame include aagum, so idhu ellaame early stage-laam relation panna mudiyum ma'am.
Speaker 0
303.39s
Nammalukku chest-o illa organ-la enlargement irukko so idhu ellaathaiyum namma vandhu monitor panni eduthuttu varalaam. Athe maathiri fitness adhe maathiri metabolic rate-a vachu calorie eppadi burn aagumnu namma eduthuttu vandhuralaam. Ippo for example neenga running pannuveengalo illa gym poveengalo illa neenga poyirukkalaam correct-ungala? Aanaa odunaalum nadandhaalum en udambula oru alavukku calorie burn aagum.
Speaker 0
323.63s
So appa calorie burning unga udambula first evvalavu irukkunnu evaluate panna we do have VO2 Max and fitness assessment.
Speaker 0
330.17s
Calorie-ai porutha varaikkum adhe maadhiri udambula irukkira naan sonna maadhiri andha fat irukku illaiya udambula rendu kalariyaana fat irukku. Onnu vandhu paatheenganna namma udambula organs-a thavirthu micha idathulayum irukka fat adhu normal fat. Adhu vandhu namma gym-ukku poruvom yedho oru activities panromna first kuraiyaradhu adhudhaan.
Speaker 0
346.25s
Saringala, innum vandhu visceral fat, indha visceral fat-ndradhu eppadi form aagudhunu paatheenganna, andha molecule level-la ennoda oru organ irukkum, andha organ-ku mela andha fat form aaga aarambikkum.
Speaker 1
355.89s
Okay, can you hold on? I'm just getting hold on.
Speaker 0
358.19s
Sorry sorry okay.
Speaker 1
360.73s
The person you are speaking with has put your call on hold, please stay on the line. Neengal pesum nabar ungal azhaippai hold-il vaithullar, thayavu seidhu line-il kaathirukkavum.
Speaker 1
374.87s
Aap jis vyakti se baat kar rahe hain, usne aapki call ko hold par rakha hai. Kripaya line par bane rahen. The person you are speaking with has put your call on hold.
Speaker 1
388.01s
Please stay on the line, neengal pesa ungal aḻaippai hold-il vaithullaar. Dayavuseidhu line-il kaathirukkavum. Aap jis vyakti se baat kar rahe hain, usne aapki call ko hold par rakha hai. Kripaya line par bane rahe.
Speaker 1
405.29s
The person you are speaking with has put your call on hold, please stay on the line. Neengal pesum nabar ungal azhaippai hold-il vaithullar, thayavu seidhu linil kaathirukkavum.
Speaker 1
419.43s
Aap jis vyakti se baat kar rahe hain, usne aapki call ko hold par rakha hai. Kripaya line par bane rahen. The person you are speaking with has put your call on hold, please stay on the line. Neengal pesum nabar ungal azhaippai hold-il vaithullaar.
Speaker 1
438.41s
Dayavathu idhu line-il kaathirukavum, aap jis vyakthi se baath kar rahe hain, usne aapki call ko hold par rakha hai. Kripaya line par bane rahein. The person you are speaking with has put your call on hold, please stay on the line.
Speaker 1
456.13s
Neengal pesum nabar ungal aḻaippai holdil vaithullar thayavuseidhu lineil kaathirukkavum. Aap jis vyakti se baat kar rahe hain usne aapki call ko hold par rakha hai kripaya line par bane rahe.
Speaker 1
471.71s
The person you are speaking with has put your call on hold, please stay on the line. Neengal pesum nabar ungal azhaippai hold-il vaithullar, thayavu seidhu linil kaathirukkavum.
Speaker 1
485.85s
Aap jis vyakti se baat kar rahe hain, usne aapki call ko hold par rakha hai. Kripaya line par bane rahen. The person you are speaking with has put your call on hold, please stay on the line. Neengal pesum nabar ungal azhaippai hold-il vaithullaar.
Speaker 1
504.83s
Dayavuse lineil kaathirukavum aap jis vyakthi se baath kar rahe hain usne aapki call ko hold par rakha hai krutha
Speaker 1
515.39s
Ya hello, you are speaking with has put your call on hold, please stay on the line. Neengal pesum nabar ungal azhaippai hold-il vaithullar, thayavu seidhu line-il kaathirukkavum.
Speaker 1
529.95s
Aap jis vyakti se baat kar rahe hain, usne aapki call ko hold par rakha hai. Kripaya line par bane rahen. The person you are speaking with has put your call on hold, please stay on the line. Neengal pesum nabar ungal azhaippai hold-il vaithullaar.
Speaker 1
548.91s
Dayavathu idhu line-il kaathirukavum. Aap jis vyakthi se baath kar rahe hain usne aapki call ko hold par rakha hai. Kripaya line par bane rahe. The person you are speaking with has put your call on hold. Please stay on the line.
Speaker 1
566.65s
Neengal pesum nabar ungal aḻaippai holdil vaithullar thayavuseidhu lineil kaathirukkavum. Aap jis vyakti se baat kar rahe hain usne aapki call ko hold par rakha hai kripaya line par bane rahe.
Speaker 1
582.23s
The person you are speaking with has put your call on hold, please stay on the line. Neengal pesum nabar ungal azhaippai hold-il vaithullar, thayavu seidhu line-il kaathirukkavum.
Speaker 1
596.37s
Aap jis vyakti se baat kar rahe hain usne aapki call ko hold par rakha hai kripaya line par bane rahen. The person you are speaking with has put your call on hold please stay on the line. Neengal pesum nabar ungal azhaippai holdil vaithullaar.
Speaker 1
615.35s
Dayavuseedu line-il kaathirukavum. Aap jis vyakthi se baath kar rahe hain, usne aapki call ko hold par rakha hai. Kripaya line par bane rahein. The person you are speaking with has put your call on hold, please stay on the line.
Speaker 1
633.07s
Neengal pesum nabar ungal aḻaippai holdil vaithullar thayavuseidhu lineil kaathirukkavum. Aap jis vyakti se baat kar rahe hain usne aapki call ko hold par rakha hai kripaya line par bane rahe.
Speaker 1
648.65s
The person you are speaking with has put your call on hold, please stay on the line. Neengal pesum nabar ungal azhaippai hold-il vaithullar, thayavu seidhu linil kaathirukkavum.
Speaker 1
662.79s
Aap jis vyakti se baat kar rahe hain usne aapki call ko hold par rakha hai kripaya line par bane rahen. The person you are speaking with has put your call on hold please stay on the line. Neengal pesum nabar ungal azhaippai holdil vaithullaar.
Speaker 1
681.77s
Dayavuseedu line-il kaathirukkavum. Aap jis vyakthi se baath kar rahe hain, usne aapki call ko hold par rakha hai. Kripaya line par bane rahein. The person you are speaking with has put your call on hold. Please stay on the line.
Speaker 1
699.49s
Neengal pesum nabar ungal azhaippai holdil vaithullar, thayavuseidhu linil kaathirukkavum. Aap jis vyakthi se baat kar rahe hain, usne aapki call ko hold par rakha hai, kripaya line par bane rahe.
Speaker 1
715.07s
The person you are speaking with has put your call on hold, please stay on the line. Neengal pesum nabar ungal azhaippai hold-il vaithullar, thayavu seidhu linil kaathirukkavum.
Speaker 1
729.21s
Aap jis vyakti se baat kar rahe hain, usne aapki call ko hold par rakha hai. Kripaya line par bane rahen. The person you are speaking with has put your call on hold, please stay on the line. Neengal pesum nabar ungal azhaippai hold-il vaithullar.
Speaker 1
748.19s
Dayavuse idhu line-il kaathirukkavum, aap jis vyakthi se baath kar rahe hain, usne aapki call ko hold par rakha hai. Kripaya line par bane rahein. The person you are speaking with has put your call on hold, please stay on the line.
Speaker 1
765.91s
Neengal pesum nabar ungal aḻaippai holdil vaithullar thayavuseidhu lineil kaathirukkavum. Aap jis vyakti se baat kar rahe hain usne aapki call ko hold par rakha hai kripaya line par bane rahe.
Speaker 1
781.47s
The person you are speaking with has put your call on hold, please stay on the line. Neengal pesum nabar ungal azhaippai hold-il vaithullar, thayavu seidhu line-il kaathirukkavum.
Speaker 1
795.63s
Aap jis vyakti se baat kar rahe hain, usne aapki call ko hold par rakha hai. Kripaya line par bane rahen. The person you are speaking with has put your call on hold, please stay on the line. Neengal pesum nabar ungal azhaippai hold-il vaithullaar.
Speaker 1
814.61s
Dayavuseedu line-il kaathirukkavum, aap jis vyakthi se baath kar rahe hain, usne aapki call ko hold par rakha hai. Kripaya line par bane rahein. The person you are speaking with has put your call on hold, please stay on the line.
Speaker 1
832.31s
Neengal pesum nabar ungal aḻaippai holdil vaithullar thayavuseidhu lineil kaathirukkavum. Aap jis vyakti se baat kar rahe hain usne aapki call ko hold par rakha hai kripaya line par bane rahe.
Speaker 1
847.91s
The person you are speaking with has put your call on hold, please stay on the line. Neengal pesum nabar ungal azhaippai hold-il vaithullar, thayavu seidhu line-il kaathirukkavum.
Speaker 1
862.05s
Aap jis vyakti se baat kar rahe hain, usne aapki call ko hold par rakha hai. Kripaya line par bane rahen. The person you are speaking with has put your call on hold, please stay on the line. Neengal pesum nabar ungal azhaippai hold-il vaithullaar.
Speaker 1
881.01s
Thayaavu seithu line-il kaathirukkavum.
Speaker 1
885.19s
Hello.
Speaker 1
887.47s
Hello
Speaker 0
889.07s
Iyyaa, kekkudhungala?
Speaker 1
890.19s
S aa ya ya sorry ya I just had a phone call.
Speaker 0
891.79s
Illa illa illa illa onnum problem illa.
Speaker 1
895.17s
Ya, tell me.
Speaker 0
896.27s
Mm, yen ma'am, indha ippa epigenetic test pathi pesittu irundhom illaiya?
Speaker 1
900.35s
Aa see they are it's good all those things are good sounds good but it is too expensive for me to.
Speaker 1
906.13s
Pay and just get into it okay
Speaker 0
908.39s
Understood ma'am. We do even have a starting package. I will be starting with 183 and Dexa.
Speaker 0
917.17s
Together it's around irandu irandu aayirathu thousand.
Speaker 1
920.17s
Aa
Speaker 0
921.03s
Ippadi irandu vandhu irandu irandu idhu ma'am, ondru aaru moondru trip-aa?
Speaker 1
924.61s
Aa, enna sonnainga?
Speaker 0
926.33s
Ippadi irubathi aayiram kooda oru pack irukku ma'am, irubathi aayiram we are starting.
Speaker 1
928.71s
Summaa pack panni enna pannaa full-aa pannanum. Neenga oru pack panni prayojanam illa.
Speaker 0
935.07s
Illa illa naan solliduren.
Speaker 1
935.45s
Probably I don't think I should I'll be able to join this because it's too expensive for me to get connected to pay so much okay.
Speaker 0
944.97s
Okay ma'am.
Speaker 1
945.45s
So I don't think ya I'm not able to make it.
Speaker 0
948.63s
Okay madam, okay, thank you.
Speaker 1
949.39s
Thank you. Thank you.