A
Call Intelligence
None with Vimal — Feb 16, 2026 16:50
Deal Lost
Cold
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
4.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil/English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
7% into call
Pitch Approach
Benefit-led
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:08 (69s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
102 / 24
Rep Longest Monologue
17s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 9.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Main product of interest for longevity and reverse aging. |
Key Moments
200:05
Value Proposition Delivery
Agent defines the 360 program as a longevity and reverse aging journey.
01:00
Language Preference Check
Agent attempts to build rapport by offering a choice of language (English/Tamil).
Trust Signals
1
Customer confirms they made the inquiry
Confusion Signals
1
Audio quality/Connection issues at 00:36-00:40
Topics Discussed
360 Health Program
Longevity
Reverse Aging
Language Preference
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is listening to the IVR/Agent intro. |
| Engagement | 2 | neutral | Customer provides short, one-word acknowledgments. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hi, if you record your name and reason for calling, I'll see if this person is available.
Speaker 0
5.53s
Hi, this is Vimals from IO AIWO. Happy to see your interest in our three sixty program. In this program, we help you structure your longevity pathway and kickstart your reverse aging journey in a clear and personalized way. When would be a good time for a quick call to discuss about this further?
Speaker 1
26.11s
Thanks. Please stay on the line.
Speaker 1
36.87s
I hope
Speaker 0
37.83s
hello.
Speaker 1
39.19s
Okay.
Speaker 0
40.37s
aa segment nere traa.
Speaker 0
43.67s
yaa dis is vimal over here from haivo.
Speaker 1
47.25s
yes.
Speaker 0
48.15s
Oh yeah sir. I could hear you enquired about the three sixty health program which we provide.
Speaker 1
55.11s
Yes.
Speaker 0
56.33s
ya sir. how are you doing?
Speaker 1
60.15s
aam ok. ya ok. ya sir. you are comfortable in english or tamil?
Speaker 1
67.09s
aai aam in jaan aau please.