A
Call Intelligence
Deepak Bhawsar with Vimal — Feb 05, 2026 17:09
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
3.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
4.0/10
Technical Quality
2.0/10
Active Alerts
2Low Performance: Vimal
Vimal scored 3.0/10 on call with Deepak Bhawsar. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Deepak Bhawsar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Aware
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
inbound
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
51% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:48 (48s)
Primary Language
Hindi
Secondary Language
English
Code Switching
High
Total Speaker Turns
18
Rep Words / Customer Words
84 / 26
Rep Longest Monologue
11s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Agent explaining the 7-day plan the customer enquired about. |
Key Moments
200:21
Location Confirmation
Customer confirms he is in Bhopal, MP, which is relevant for travel to a retreat.
00:44
Abrupt Termination
Agent cuts the call short due to an external distraction, losing momentum.
Discovery Questions
1
Q1
Currently where are you located?
Trust Signals
1
Customer confirms identity and previous inquiry
Confusion Signals
1
Customer asks 'woh kahan se bol rahe hain?' (Where are you calling from?)
Topics Discussed
Wellness Retreat
Location
Previous Inquiry
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the call and the previous inquiry. |
| Discovery | 2 | neutral | Customer provides location details. |
Call Transcript
Click to expand
Speaker 1
0.73s
Haan
Speaker 0
1.45s
Deepak Vimalo here from IO, we asked to reconnect again, last time we had a conversation.
Speaker 1
7.73s
Hum hum
Speaker 0
8.93s
Yaar gaadi aayi vo.
Speaker 0
11.25s
Ki you have enquired right?
Speaker 1
14.39s
Ji bhai.
Speaker 0
14.41s
Ji bhai, theater and retreat, ya, hello, ya Deepak, hello.
Speaker 1
17.33s
Hello.
Speaker 1
19.79s
Haan, woh kahan se bol rahe hain?
Speaker 0
21.51s
From Chennai M colon from Iwo.
Speaker 1
23.37s
Ji ji boliye.
Speaker 0
25.95s
Ya, you enquired about wellness and retreat program for saat days.
Speaker 0
30.93s
Ek chhani question hai.
Speaker 1
32.79s
Hum.
Speaker 0
33.21s
Ya sir, it is a saat days comprehensive plan, so currently where are you located?
Speaker 1
38.43s
Aur sitar MP Madhya Pradesh Bhopal.
Speaker 0
41.37s
Okay okay.
Speaker 1
42.53s
One lakh twenty one crore.
Speaker 0
44.39s
Just just a minute Deepak I will call you just a minute.