A
Call Intelligence
Deepak Bhawsar with Vimal — Feb 03, 2026 16:34
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
40.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Deepak Bhawsar. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Deepak Bhawsar.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
inbound
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
75% into call
Pitch Approach
Direct reference to lead enquiry
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:46 (47s)
Primary Language
Hindi
Secondary Language
English
Code Switching
High
Total Speaker Turns
18
Rep Words / Customer Words
58 / 42
Rep Longest Monologue
7s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Timing
main kahin busy hoon abhi aap ik vaar mein after half an hour.
|
time | Customer | Yes | agreement | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| wellness center services | Rep | -- | Negative | Mentioned as the reason for calling based on an enquiry. |
Key Moments
200:32
Customer mocks agent's English
Indicates a potential rapport barrier or cultural friction regarding communication style.
00:41
Callback request
Ends the current sales opportunity but keeps the lead open for future contact.
Resistance Signals
2
Sarcasm regarding language
Immediate request to end call
Confusion Signals
2
Audio clarity issues
Identity of caller
Topics Discussed
Identity verification
Language preference
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks 'kaun bol raha hai bhai?' (who is speaking?) |
| Middle | 2 | neutral | Mocks the agent's English accent/fluency. |
| Closing | 3 | neutral | States he is busy and requests a callback. |
Call Transcript
Click to expand
Speaker 1
0.01s
The call has been forwarded to voicemail. The person you're trying
Speaker 0
4.93s
hello.
Speaker 1
5.53s
hello? han? hello? this is vimal over here. from iow. am i audible? han boliye boliye.
Speaker 0
6.59s
halo, dis is vimal ovar iyar. fram ai ovar. am ai oḍibal?
Speaker 0
12.49s
ya ya sir I am speaking with deepak.
Speaker 1
13.65s
Deepak.
Speaker 0
16.59s
Vimal over here from Ibo. How are you doing?
Speaker 1
18.05s
from Ibo. How are you doing?
Speaker 0
20.85s
hawaridingi pata.
Speaker 1
21.45s
are kaun bol raha hai bhai?
Speaker 0
24.73s
Sir Vimal, hello, am I audible?
Speaker 1
24.93s
Vimal.
Speaker 1
27.43s
Ji ji. Haan haan boliye boliye.
Speaker 0
29.55s
yaaru comfortable English?
Speaker 1
32.11s
are bhai aapki english is tarah ki usmein to main bahut comfortable hoon. boliye.
Speaker 0
36.53s
yeah yeah sir. I'm calling from IO Wellness Center you enquired sir.
Speaker 1
41.55s
main kahin busy hoon abhi aap ik vaar mein after half an hour.
Speaker 0
45.25s
oke bhai. thyank yu.
Speaker 1
46.43s
Okay.