A
Call Intelligence
Bhavani with Vimal — Feb 09, 2026 14:45
Deal Lost
Cold
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Bhavani. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Bhavani.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Telugu
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
75% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:45 (45s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Low
Total Speaker Turns
19
Rep Words / Customer Words
68 / 34
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time/Convenience
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently driving/Busy
I am driving actually, but you just call me a little later.
|
time/convenience | Customer | Yes | agreement/deferral | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Enquiry regarding the blood test IO 181. |
Key Moments
200:21
Audibility Issue
Customer cannot hear the rep, leading to a repetitive opening.
00:39
Busy Signal
Customer states they are driving, ending the sales attempt for this session.
Resistance Signals
1
I am driving actually, but you just call me a little later
Confusion Signals
1
you're not audible please
Topics Discussed
Identity verification
IO 181 Blood Test
Callback request
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Connectivity issues and audibility problems. |
| Closing | 2 | neutral | Politely asks for a callback while driving. |
Call Transcript
Click to expand
Speaker 0
1.29s
Hello. Hello.
Speaker 1
1.81s
Hello?
Speaker 1
3.93s
Hello?
Speaker 0
4.43s
Yeah, I'm stupid, Bhavani.
Speaker 1
7.03s
Bujha nai?
Speaker 0
7.97s
Are you staying with Bhavani?
Speaker 1
9.61s
Okay. Hello.
Speaker 0
12.69s
Hello. Hello, am I speaking with Miss Bhavani?
Speaker 1
15.37s
SBK.
Speaker 0
16.27s
ya bagandi is woman over here from high bone. health care center.
Speaker 1
21.63s
you're not audible please.
Speaker 0
26.81s
kud yu yöv mi maam? halo.
Speaker 1
28.43s
Yeah, yeah, yeah, yeah.
Speaker 0
29.41s
This is Vimaloyan from IO Health Care.
Speaker 1
33.83s
Okay.
Speaker 0
34.63s
ya. so enquiry regarding the blood test i o one eighty one.
Speaker 1
39.49s
I am driving actually, but you just call me a little later.
Speaker 0
42.65s
yaa sure okay thank you.
Speaker 1
43.85s
ya ya thanks sir.