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Call Intelligence

Babu Purushothaman with Vimal — Feb 16, 2026 11:03

Deal Lost Warm
Customer Babu Purushothaman
Phone +919381014666
Rep Vimal
Team Sales
Date 2026-02-16 11:03
Duration 0:53
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Platformig
Lead DateFeb 15, 2026
CityChennai
Interesti_want_to_feel_healthier_&_more_energetic
Ready to Investi_need_more_information

Call History

5 attempts
Total Attempts5
First CallJan 23, 2026
Last CallFeb 16, 2026
Total Talk Time2.9 min
Other RepsBharath Kumar
Rep Performance
9.0/10
Pitch Effectiveness
5.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
5.0/10

Active Alerts

1
!

No Close Attempt: Vimal

Vimal did not attempt to close on call with Babu Purushothaman. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 5
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Neutral
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Primary
Lead Type follow_up
Campaign Source Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Missing
Discovery Depth Shallow
Discovery Questions 0
Pitch Start 39% into call
Pitch Approach Product-centric
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 0:53 (54s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 16
Rep Words / Customer Words 98 / 64
Rep Longest Monologue 8s
Customer Longest Monologue 4s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Timing

Objections

1
Objection Category Raised By Handled Technique Quality
Busy with family event
unga daughter marriage irukku naan adhai mudichu aama onnum mudiyala
 time Customer Yes empathy and deferral Excellent

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
wellness and preventive care program Rep -- Neutral Explaining the nature of the enquiry the customer made.

Key Moments

2
00:35
Personal Context Recall
Rep mentions the daughter's marriage, which builds immediate rapport and validates the reason for the previous delay.
00:48
Follow-up Agreement
Customer explicitly asks to be called back in March, maintaining the lead's 'warm' status.

Trust Signals

1
Customer shares personal details about daughter's wedding.

Resistance Signals

1
Customer states he is busy and cannot talk now.

Confusion Signals

1
Customer asks 'Edhukkummaa?' (For what?) and 'Enna oru message adhu?' (What message is that?)

Topics Discussed

Wellness Preventive Care Diagnostics Family Events Follow-up Timing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Customer didn't immediately recall the program.
Middle 2 neutral Customer explains his current situation.
Closing 3 positive Customer agrees to a follow-up in March.

Call Transcript

Click to expand
Source File +919381014666 16-2-2026, 11-3-16am.mp3
Transcript +919381014666_16-2-2026,_11-3-16am_transcript.json
Ingested 2026-03-01 11:21
Call ID #20518