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Call Intelligence

Babu Purushothaman with Vimal — Jan 26, 2026 12:24

Deal Lost Warm
Customer Babu Purushothaman
Phone +919381014666
Rep Vimal
Team Sales
Date 2026-01-26 12:24
Duration 1:58
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Platformig
Lead DateFeb 15, 2026
CityChennai
Interesti_want_to_feel_healthier_&_more_energetic
Ready to Investi_need_more_information

Call History

5 attempts
Total Attempts5
First CallJan 23, 2026
Last CallFeb 16, 2026
Total Talk Time2.9 min
Other RepsBharath Kumar
Rep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
6.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 5
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Neutral/Inquisitive
Budget Sensitivity Moderate
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c
Campaign Source Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 2
Pitch Start 22% into call
Pitch Approach Feature-Benefit
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending follow_up_scheduled

Call Structure

Duration 1:58 (119s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 42
Rep Words / Customer Words 284 / 112
Rep Longest Monologue 13s
Customer Longest Monologue 6s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence High
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Timeline

Objections

1
Objection Category Raised By Handled Technique Quality
Timing/Availability
Illa konjam indha month undu venaam but order marriage... March first week okay.
 timeline Customer Yes agreement and deferred follow-up Excellent

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
healthcation program Rep 100000.00 Interested 1 to 5 day wellness programs at Leela Palace

Key Moments

3
00:11
Clarification of 'IO' as a Wellness Center
Cleared initial customer confusion about the caller's identity.
00:55
Price Range Mention (1 Lakh to 10 Lakh)
Established the premium nature of the service; customer did not drop the call, indicating budget alignment.
01:38
Marriage/Timeline Objection
Shifted the conversion window to March, defining the follow-up strategy.

Discovery Questions

2
Q1 Chennai-la enga irukku? (Where in Chennai is it?)
Q2 Leela Palace theriyumla sir ungalukku? (You know Leela Palace, right?)

Trust Signals

3
Asking for the specific office location
Confirming familiarity with Leela Palace
Requesting information to be sent to his 'home' (veettukku)

Enthusiasm Signals

1
Repeatedly asking for details to be sent via WhatsApp

Resistance Signals

1
Postponing the meeting due to a marriage in the family

Confusion Signals

1
Initial confusion about 'IO' and 'Staycation' context

Topics Discussed

Wellness Staycation Leela Palace Location Preventive Healthcare Pricing Packages Customization of Plans WhatsApp Information Sharing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Slightly confused about the brand name 'IO' initially.
Discovery/Pitch 2 neutral Actively asking for location and details.
Closing 3 neutral Agreed to a March follow-up and requested WhatsApp info.

Call Transcript

Click to expand
Source File +919381014666 26-1-2026, 12-24-40pm.mp3
Transcript +919381014666_26-1-2026,_12-24-40pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20517