A
Call Intelligence
Arun with Vimal — Feb 19, 2026 15:51
Deal Lost
Cold
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Arun. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Arun.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
outbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
46% into call
Pitch Approach
Direct introduction
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:25 (26s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
15
Rep Words / Customer Words
32 / 18
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / Not a good time
Oru pathu minutes kazhichu kooda annaane.
|
time | Customer | Yes | agreement | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| prevention and wellness center services | Rep | -- | Neutral | Introduction of the company's purpose. |
Key Moments
200:12
Agent Introduction
Agent identifies as a health mentor from IOL Chennai.
00:22
Callback Request
Customer ends the call by asking for a callback in 10 minutes.
Resistance Signals
1
Oru pathu minutes kazhichu kooda annaane (Call back in 10 minutes)
Confusion Signals
2
Aa yaaru? (Who is this?)
Puriyalaiyaa? (Didn't understand?)
Topics Discussed
Introduction
Company Identity
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confused about who is calling. |
| Closing | 2 | neutral | Politely asks for a callback later. |
Call Transcript
Click to expand
Speaker 0
0.91s
Hello.
Speaker 1
1.59s
Hello.
Speaker 0
2.45s
Ariyundaa?
Speaker 1
3.73s
Hello.
Speaker 0
4.55s
Avarume betharilla.
Speaker 1
6.57s
Hello, good evening.
Speaker 0
7.87s
Hello.
Speaker 1
9.01s
Aa yaaru?
Speaker 0
9.95s
Arun pesureenga.
Speaker 1
11.63s
Aamaa.
Speaker 0
12.53s
Aravind naangal IOL irundhu call panrom Chennai naan health mentor pesuren.
Speaker 1
16.59s
Puriyalaiyaa?
Speaker 0
17.45s
Io-la irundhu call panrom, Prevention and Wellness Center from Chennai.
Speaker 1
22.85s
Oru pathu minutes kazhichu kooda annaane.
Speaker 0
24.65s
Okay.
Speaker 1
25.57s
Aa okay.