A
Call Intelligence
Mohan.R with Vimal — Feb 03, 2026 09:31
Deal Closed
Warm
Call History
8 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo ACARB
Deal Value
₹3,294
Purchase Date
Feb 16, 2026
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High (Existing Lead/User)
Brand Sentiment
Neutral/Functional
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Technical Support/Operational Guidance
Closing Attempt
Yes
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
1:08 (69s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
23
Rep Words / Customer Words
84 / 112
Rep Longest Monologue
6s
Customer Longest Monologue
8s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Cooling/Drying requirement
so adhu edhaavadhu dry adhaavadhu cool panni anuppanumo illa?
|
technical/logistics | Customer | Yes | technical explanation | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood collection kit / chip | Customer | -- | Positive | Customer describing the chip and blood collection process; agent providing instructions. |
Key Moments
300:19
Technical description of the kit
Customer confirms they have used the needles and the chip correctly.
00:48
Clarification on sample preservation
Agent prevents customer error by explaining no cooling is needed.
01:02
Contact exchange
Agent establishes a direct line for WhatsApp support (video/photo).
Trust Signals
2
Customer follows technical instructions
Customer offers to send a photo for confirmation
Confusion Signals
1
Uncertainty about whether the chip needs to be cooled or dried before couriering
Topics Discussed
Blood collection chip
Courier process
Sample drying
Instructional video
Address confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is describing the technical parts of the kit and seeking confirmation. |
| Middle | 2 | neutral | Listening to instructions about drying and couriering. |
| Closing | 3 | positive | Agrees to the next steps and the video instruction. |
Call Transcript
Click to expand
Speaker 1
0.25s
Hello hello sir Mohan sir aa sollunga sir naan ippo andha idhu amaichirungala address ungalukku
Speaker 0
4.29s
Athu
Speaker 1
6.09s
Enakku indha idhula anuppichudunga sir, actually ore oru chip irundhuchu, naan eduthadhu sollala, andha chip full-aa round oru round irundhuchu, andha round full-aa blood edukkumbodhu collect pannirukku.
Speaker 0
9.15s
Naan eduthathu sollunga.
Speaker 1
14.93s
Aa ok ok oru nimisham sir naan confirm pannikiren inga technical center.
Speaker 1
19.75s
Hello, aa sir, aa sollunga sir, sir oru screw இருந்துச்சு sir, actually ullukkulla andha box-ukkulla rendu needle irukkudhu.
Speaker 1
28.99s
Hello, aa sollunga sir, sir ullukkulla oru chip irundhuchu white color-la blood collect pandradhukkaga.
Speaker 0
35.11s
Okay sir
Speaker 1
36.09s
Andha round fulla naan eduthutten.
Speaker 0
38.05s
Okay Sir
Speaker 1
39.17s
Avvalavuthaan adhu mattum thaane.
Speaker 0
40.47s
Avvalavuthaan sir photo ungalukku doubt irundhaalum oru photo mattum anuppunga naan confirm pannikkalaam sir.
Speaker 1
44.63s
Okay naan ungalukku kaamichu vaikkiren sir, so adhu edhaavadhu dry adhaavadhu cool panni anuppanumo illa? Aama ma'am appadillaam illa.
Speaker 0
46.11s
Aa.
Speaker 0
48.91s
Aama ma'am appadilaam illa adhuve automatically dry aayidum sir neenga adhula idhuvaana udane.
Speaker 1
52.69s
Onnum vendaam illaingala appadi naan courier panna pogudhu illaiya.
Speaker 0
53.39s
Appadi illa.
Speaker 0
55.17s
Appadiye adhu ulla vachu courier pannale podhum sir.
Speaker 1
57.67s
Okay ungalukku enna oru video?
Speaker 0
58.03s
Ungalukku enna oru video-voda anuppuren sir. Appadithaan edukkanum. Naan andha video-vum anuppichu solren irunga sir.
Speaker 1
60.43s
Sari.
Speaker 1
62.55s
Anumidunga sir, idhu ennoda number sir, ungalukku number save pannirukken, naan ungalukku fix panren ippo rendu minutes.
Speaker 0
66.09s
Text pannunga adhula naan.
Speaker 1
67.83s
Okay okay.