A
Call Intelligence
Sonu Jain with Vimal — Feb 19, 2026 12:53
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
20.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Sonu Jain. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Sonu Jain.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
40% into call
Pitch Approach
Follow-up on shared collateral
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:26 (27s)
Primary Language
English
Code Switching
None
Total Speaker Turns
12
Rep Words / Customer Words
45 / 12
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time to talk
Can I call you a little later please?
|
time/inconvenience | Customer | Yes | compliance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Rep asks if the customer has gone through the program shared previously. |
Key Moments
100:21
Callback Request
The customer terminates the sales attempt immediately, indicating they are currently occupied.
Resistance Signals
1
Request to call back later
Topics Discussed
Program Review
Health Mentor Introduction
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers and acknowledges the rep. |
| Closing | 2 | neutral | Customer politely asks for a callback later. |
Call Transcript
Click to expand
Speaker 1
0.81s
Hello
Speaker 0
1.09s
Hello.
Speaker 1
2.39s
Hmm.
Speaker 0
3.01s
ah yes or no ma'am? this is emil over here. from i o.
Speaker 1
7.13s
Sorry.
Speaker 0
7.95s
vil vimal ovar yar phram aivu.
Speaker 1
10.47s
Hmm.
Speaker 0
11.23s
aa ya so you have gone through the program right? which I shared with you.
Speaker 1
16.11s
Yeah.
Speaker 0
16.73s
ya ya i am a health mentor over here who is coordinating the program.
Speaker 1
21.81s
Okay. Can I call you a little later please?
Speaker 0
24.55s
Thank you.