A
Call Intelligence
Pratik kumar jain with Vimal — Feb 20, 2026 12:24
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Pratik kumar jain. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Moderate
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Influencer
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
4
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
soft_close
Call Ending
follow_up_scheduled
Call Structure
Duration
8:40 (520s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
118
Rep Words / Customer Words
842 / 415
Rep Longest Monologue
45s
Customer Longest Monologue
28s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Cultural Perception
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Cultural Taboo / Rehab Stigma
it's like uh what do you call it uh rehab. hum thodi pagal hain. i don't want to go to rehab. they kind of tabooze that.
|
trust / perception | Customer | Yes | reframing & scientific validation | Good |
|
Dietary Restrictions (Jain)
they are pure vegetarians first... being a Jain, like proper orthodox Jain.
|
service fit | Customer | Yes | assurance of customization | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | 1050000.00 | Positive | Full wellness program at Leela Palace Chennai |
| healthcation program | Rep | 740000.00 | Neutral | Shortened version of the retreat |
Key Moments
400:15
Pivot to Parents
Customer reveals the program is for his parents, changing the sales angle to care and safety.
02:17
The 'Rehab' Taboo
Customer identifies the primary psychological barrier to the sale.
04:16
Medical Disclosure
Customer discloses father's pacemaker and insulin use, requiring the rep to establish medical credibility.
05:43
Price Reveal
Rep quotes 10.5L for a couple; customer accepts this without price resistance.
Discovery Questions
4
Q1
So you're looking for your parents?
Q2
Both mother and father?
Q3
Currently in your body what is your inflammation rate?
Q4
Can we connect over a video call?
Trust Signals
3
Sharing specific medical details (pacemaker, insulin)
Asking for rep's personal number
Acknowledging the ad quality
Enthusiasm Signals
2
I like that [the ad]
That's cool [regarding the pricing/plan]
Resistance Signals
2
Cultural taboo regarding 'retreats' being seen as 'rehab'
Need for parental consent
Confusion Signals
1
Confusion between wellness retreat and medical rehab
Topics Discussed
Longevity
Reverse Aging
Biomarkers
Diabetes
Pacemaker
Jain Diet
Leela Palace
Rehab Stigma
IV Therapy
Physiotherapy
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Clarifying the purpose of the call. |
| Discovery | 2 | neutral | Sharing detailed medical history of parents. |
| Objection | 3 | neutral | Explaining the 'rehab' taboo in his orthodox family. |
| Closing | 4 | positive | Agreeing to a Monday follow-up. |
Call Transcript
Click to expand
Speaker 0
0.45s
hello.
Speaker 1
1.23s
Hello.
Speaker 0
1.61s
very good morning. am i speaking with pratik kumar ji?
Speaker 1
5.19s
You are speaking Kannada, yes?
Speaker 0
6.09s
Yes, this is Vimal over here Prateek from IO.
Speaker 1
10.49s
oke.
Speaker 0
11.39s
Yeah, you are encouraged for a seven days retreat program for us.
Speaker 1
15.59s
Oh, I was living there for my parents.
Speaker 0
17.89s
Oh, fine, fine, fine, sir. So you're looking for your parents. So then
Speaker 0
21.83s
both mother and father.
Speaker 1
23.81s
both ya.
Speaker 0
24.71s
ya so it's based out of chennai. your stays will be in leela palace.
Speaker 1
29.17s
oke.
Speaker 0
29.89s
Oh yeah completely into like a wellness center here in Chennai. Where we majorly focus upon longevity and reverse aging.
Speaker 1
38.73s
Okay.
Speaker 0
39.45s
Yeah. So however process would go, right? We will be having a seven days itinerary or five days based upon your comfortable level. So from my airport pickup to drop, everything is covered in our program.
Speaker 1
44.71s
Okay.
Speaker 1
47.65s
for the
Speaker 0
51.17s
Okay. It's a holistic experience of complete restructuring in the cell level.
Speaker 1
51.35s
Okay.
Speaker 0
55.61s
So what we are finding out over here is like currently at what phase are you aging, what are your current parameters and how to relax them and how to extend your lifespan.
Speaker 0
66.17s
And after seven days and five days you will be having a three months follow up also or online calls for like following it and everything. I use complete agenda is to know your body inside out. So currently in your body what is your inflammation rate.
Speaker 1
72.65s
Like,
Speaker 0
81.63s
So what's happening? What all the process can be broken down into slow down the process or accelerate the process or pass the process.
Speaker 0
91.31s
is completely backed by doctors and we have a dietician and we have a physician who is going to help us over here in this journey sir.
Speaker 1
99.23s
Okay.
Speaker 0
99.99s
Yeah sir. So like uh if you have a time today can we connect over a video call so I can show our experience and explain you exactly how it goes with a health mentor as well.
Speaker 1
113.85s
um see i have to just first uh asha parents like they are willing to go for a twenty days retreat. see being an orthodox i mean a little marwadi family.
Speaker 0
124.93s
oke oke.
Speaker 1
125.87s
And being that in Marwari in India it's a little orthodox like they believe going to doctor is better than going to a ricketts and they say taboo.
Speaker 0
134.97s
ho okay okay okay.
Speaker 1
137.05s
to it's like uh what do you call it uh rehab. hum thodi pagal hain. i don't want to go to rehab. they kind of tabooze that.
Speaker 1
145.35s
First of all, I was just looking around at the software internet.
Speaker 0
148.53s
Okay.
Speaker 0
148.81s
Okay.
Speaker 1
148.89s
So I just have to ask it like
Speaker 1
152.13s
ekhane get the consent ki rather willing. can you explain me the complete cost and whatever you are covering.
Speaker 0
159.07s
ya for sure i can explain you the complete cost and what are we covering. okay.
Speaker 1
163.97s
Yeah.
Speaker 0
164.47s
Startup which will be starting up with a blood test which will be having 183 biomarkers in it.
Speaker 1
170.13s
Okay.
Speaker 0
170.67s
Okay. So it's not a normal blood test. We'll be focusing upon reverse aging and longevity. So we will be having the advanced panels. So these advanced panels will be exactly showing the inflammation rate in your body.
Speaker 1
183.39s
Okay.
Speaker 0
183.71s
So currently what's happening? So what is the functions of your body? And we can even find out the exact inflammation with the help of omega three test as well. What is omega three or omega six test is, it will help us to decide the fat deposition over the valves, the artery valves we have right inside the heart.
Speaker 0
201.83s
So how much it is deposited. So the vitamins, then essential nutrients, for example, if you are consuming some protein, right, whether the protein is breaking down and it is getting converted into energy or it is getting stored, and even you can track upon the calcium also, the calcium level, right? Usually if you consume something which has calcium, it should be deposited to a...
Speaker 0
222.25s
bone most probably. If it is not depositing right it would form a small lock in your heart. heart valve.
Speaker 1
224.75s
Okay.
Speaker 1
229.41s
Yeah.
Speaker 0
230.43s
Yeah, so those things can be monitored and complete fat soluble vitamins, vitamin complex, electrolytes, trace minerals and S E D panels, elements, tumor panels and thyroid profile, iron deficiency, everything is covered in this program. It's around one eighty three biomarkers which are essential, which can detect stage one and stage two when it comes to kind of any kind of diseases.
Speaker 0
254.53s
or any kind of medical attention. next we start with
Speaker 1
256.99s
My parents, my father is diabetic, like he is an insulin diabetic.
Speaker 1
261.75s
he takes insulin injection shots everyday.
Speaker 1
265.87s
like every day twice or once near the table.
Speaker 0
268.91s
near the
Speaker 1
270.97s
And my mom has some kind of uric acid increase and like it's it's fluctuates for her. Okay okay okay. And my father just uh two thousand twenty five near about September he got implanted by a pacemaker.
Speaker 0
288.43s
oke oke oke.
Speaker 1
290.39s
So these are all their problems they're facing right now, problems.
Speaker 0
293.11s
problems aahe.
Speaker 0
294.05s
understood. understood. understood. yeah sir. so we do have a doctor over here. okay. it's not like you enroll, we get you back into it. you'll be having a doctor consult with you. okay. all your reports and everything will be collected. all your medical current medical status also will be collected because from age forty to ninety we are dealing when it comes to this special care.
Speaker 1
305.53s
Okay.
Speaker 1
314.85s
Okay.
Speaker 0
315.93s
Yeah, so we will be guiding. So you don't need to worry on the special cases or this concept. You can even say to me, okay, I'll be writing to a doctor. Doctor will be guiding us. Based upon that, the changes or things will be done in the itinerary as well. If something we need to be removed or added, everything will be suggested.
Speaker 1
334.75s
Okay.
Speaker 0
336.17s
Ya.
Speaker 1
337.65s
But so what what like what's the seven days cost? Like what are the tariffs of seven days? Or five days can explain.
Speaker 0
343.99s
Oh yeah, sure sir, sure. So the seven days costing would be around six point six lakhs for upper head. If you're taking it as a couple, it's ten point five.
Speaker 1
355.91s
ten point five for a couple okay for a second day's plan.
Speaker 0
358.51s
Seven Days Plan.
Speaker 1
359.95s
okay. and what about the five days plan?
Speaker 0
362.81s
uh five days plan some of the itineraries would not be included. okay similar kind of experience. but it's for five days. and its costing would be four point five for single person.
Speaker 1
368.31s
Okay.
Speaker 1
372.69s
couple
Speaker 0
374.49s
couple 7.4.
Speaker 1
376.65s
Okay. That's cool. So let me first clear the taboo. I have to ask my parents to get their
Speaker 1
383.01s
consent are they willing to go because they are pure vegetarians first.
Speaker 0
387.17s
ya sir all dietary things you can say to us we will be customizing the diets don't need to worry on that part as well.
Speaker 1
393.09s
Yeah. Okay, like we are pure vegetarians being a Jain, like proper orthodox Jain.
Speaker 0
393.85s
okay.
Speaker 0
397.99s
oke oke oke.
Speaker 1
399.63s
So for us it's like a taboo to go to rehab. It's like a rehab. We are not mad. We are not an addict. Why will I go to rehab?
Speaker 0
407.19s
No, it's not like that. No, no, see,
Speaker 1
407.65s
No no see being an orthodox it comes in the mind.
Speaker 1
412.95s
for they were going on a vacation or going on some
Speaker 1
415.99s
spiritual places better like go to a retreat house for them because being a taboo or being an orthodox family.
Speaker 0
420.69s
Okay.
Speaker 0
424.31s
Ya
Speaker 1
424.49s
I understand.
Speaker 0
426.41s
But it's okay to get a consent for him for them. Understood, I completely understood. This covers the retreat part in the second half. So second half instance what I'm saying is once all these things is done, you need to know scientifically currently where you stand, right? Post that you'll be having the cosmetology, hydra facial, proton light therapy, skin analysis and IOs clubbed.
Speaker 1
426.49s
But it's okay I have to get a consent for him for them.
Speaker 0
446.47s
okay. and you have therapy, iv therapies we have and relaxation we have. we do have massage, foot reflexology.
Speaker 0
452.77s
It's like a various services. In psychology we have, physiology we have, um, posture correction and we have myofascial release, foot stability, posture block, stretching therapy, egg roast tower, and we have mashing therapy and muscle strengthening. So multiple things are included. It's not just only...
Speaker 1
470.51s
not just only. I get I'm getting with it, but I have to just, you know,
Speaker 1
476.33s
balance,
Speaker 1
478.37s
ai kyanat go bi van den.
Speaker 0
479.83s
I understood sir. I completely understood.
Speaker 1
481.63s
forget the consent.
Speaker 1
485.85s
I just saw this I guess in Instagram I have gone through this ad.
Speaker 0
490.65s
okay okay okay that is.
Speaker 1
492.27s
I like that.
Speaker 1
494.69s
I went through it. Okay, I would definitely call this is your personal number?
Speaker 0
498.39s
Yeah, this is my personal number. You can text me in this number in WhatsApp or message, I can call you.
Speaker 1
501.69s
aap will be getting connected by monday.
Speaker 0
505.07s
ya okay.
Speaker 1
506.81s
oke.
Speaker 0
507.05s
I have shared you the details as well in WhatsApp, the same thing which I've mailed you.
Speaker 1
512.75s
Okay.
Speaker 0
513.71s
you can go through it once and you can show your results.
Speaker 1
516.53s
Okay.
Speaker 0
517.43s
Yeah, sure buddy.
Speaker 1
518.61s
Thank you.
Speaker 0
519.09s
Thank you so much.