A
Call Intelligence
None with Vimal — Feb 09, 2026 17:29
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
3.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Hindi
Brand Awareness
high
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
52% into call
Pitch Approach
product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:21 (82s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
28
Rep Words / Customer Words
118 / 68
Rep Longest Monologue
10s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
already_engaged
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already have information
I already talked to your... I get all the information, aai will contact at the right time.
|
already_engaged | Customer | No | acceptance | Average |
|
Environment/Noise
behind you there is a loud voice is there. I don't want to speak.
|
time | Customer | Yes | acknowledgment | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Rep mentions the customer enquired about the 181 blood test. |
Key Moments
200:38
Customer noise complaint
The customer expresses annoyance at background noise, which sets a negative tone for the rest of the call.
01:06
Customer dismissal
Customer states they have all information and will contact the company when ready, effectively ending the sales attempt.
Resistance Signals
3
I don't want to speak
I already talked
I will contact at the right time
Confusion Signals
2
What is that exactly?
I don't understand actually behind you there is a loud voice
Topics Discussed
181 Blood Test
Preventive Care
Previous Dietician Consultation
Background Noise
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer is confused by the rep's name and company name initially. |
| middle | 2 | negative | Customer mentions loud background noise and not wanting to speak. |
| closing | 3 | neutral | Customer ends the call by saying they will contact later. |
Call Transcript
Click to expand
Speaker 0
0.57s
Hello.
Speaker 1
1.19s
Yeah,
Speaker 0
2.95s
I'm speaking correctly.
Speaker 0
5.83s
Hi, this is Bumal over here from IO Health Care. Could you hear me?
Speaker 1
9.93s
Yes, tell me.
Speaker 0
11.41s
Ya, they look they are inspired for the
Speaker 1
12.49s
Okay.
Speaker 1
16.39s
Pardon?
Speaker 0
17.19s
to inquire with IO, right?
Speaker 1
21.05s
Madam?
Speaker 0
22.13s
you are enquired in ivo.
Speaker 1
25.23s
What is that exactly?
Speaker 0
27.19s
Aa ayyo advance letters 181.
Speaker 1
27.55s
Ayyo
Speaker 1
28.89s
182
Speaker 0
31.13s
sar aftar maarch pachas you maiṭ te.
Speaker 1
31.53s
Sir
Speaker 0
36.41s
I don't want to eat and drink.
Speaker 1
38.03s
I don't understand actually behind you there is a loud voice is there.
Speaker 0
38.15s
I don't want to speak.
Speaker 0
43.57s
just a minute sir. so this is i o health care. okay my self am vimal. okay. so we are dealing with the preventive care and the wellness center in chennai.
Speaker 0
54.47s
So you have enquired about the 181 blood test which we are having.
Speaker 1
58.61s
I already talked I I already talked to your I can't remember.
Speaker 0
59.33s
Titian already
Speaker 1
66.27s
aai only talk, aai get all the information, aai will contact at the right time.
Speaker 0
69.81s
okay okay. what's the information conveyed to you? like the sample reports what shared to you?
Speaker 1
74.99s
vil vil si haav tu go thru, ok?
Speaker 0
78.41s
Okay.
Speaker 1
80.23s
Okay.
Speaker 0
80.59s
Thank you.