A
Customer Sai
Phone +919176635299
Rep Vimal
Team Sales
Date 2026-02-16 16:46
Duration 0:25
Source None

Call History

1 attempt
Total Attempts1
First CallFeb 16, 2026
Last CallFeb 16, 2026
Total Talk Time0.5 min
Pitch Effectiveness
5.0/10
Engagement
0.0/10
Conversion Probability
10.0%
Technical Quality
5.0/10

Active Alerts

1
!

No Rapport or Discovery: Vimal

Vimal skipped both rapport building and needs discovery on call with Sai.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference English
Brand Awareness Aware
Brand Sentiment Neutral
Readiness to Buy Cold
Decision Maker Primary
Lead Type inbound

Conversation Flow

Opening Type failed_connection
Opening Quality Professional
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Start 35% into call
Pitch Approach Value-based elevator pitch
Closing Attempt Yes
Closing Technique direct_close
Call Ending information_sent

Call Structure

Duration 0:25 (26s)
Primary Language English
Code Switching None
Total Speaker Turns 2
Rep Words / Customer Words 51 / 0
Rep Longest Monologue 16s
Customer Longest Monologue 0s
Silence Gaps (>2s) 1 (max 2.0s)
Interruptions 0

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Low
Script Adherence High
Filler Words None
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Customer -- Other Happy to see your interest in our three sixty program.

Key Moments

2
00:09
Voicemail Message Start
Agent identifies himself and the company immediately.
00:22
Call to Action
Agent asks for a specific time for a follow-up call.

Topics Discussed

360 Program Longevity Reverse Aging Scheduling a call

Sentiment Arc Detail

Phase Order Sentiment Note
Entire Call 1 neutral Customer did not participate; voicemail only.

Call Transcript

Click to expand
Source File +919176635299 16-2-2026, 4-46-7pm.mp3
Transcript +919176635299_16-2-2026,_4-46-7pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20509