A
Call Intelligence
Badrik with Vimal — Feb 10, 2026 10:28
Deal Lost
Cold
Call History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
2.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Badrik. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Confused
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Average
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
40% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:57 (57s)
Primary Language
English
Code Switching
None
Total Speaker Turns
15
Rep Words / Customer Words
112 / 18
Rep Longest Monologue
12s
Customer Longest Monologue
3s
Silence Gaps (>2s)
2 (max 4.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Trust/Authority
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of recognition/Identity
uh from where you are speaking please.
|
trust/authority | Customer | Yes | direct clarification | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Rep reminding the customer of their enquiry for the 181 blood test. |
Key Moments
300:10
Customer confusion
The customer did not immediately recognize the brand or the reason for the call, setting a defensive tone.
00:37
Location clarification
Rep successfully identifies the center as being in Chennai, which the customer acknowledges.
00:54
Call deferral
The customer ends the pitch by stating they will talk later, preventing any further qualification.
Discovery Questions
1
Q1
Have you taken the test?
Resistance Signals
2
Confusion about caller identity
Immediate deferral of the conversation
Confusion Signals
2
What do you mean?
uh from where you are speaking please
Topics Discussed
181 Advanced Blood Test
AIWO Wellness and Retreat Center
Chennai Location
Master Health Checkup
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks 'What do you mean?' and 'From where you are speaking please'. |
| Middle | 2 | neutral | Customer confirms location 'Chennai'. |
| Closing | 3 | neutral | Customer ends the call by saying they will talk later. |
Call Transcript
Click to expand
Speaker 1
1.53s
hello.
Speaker 0
2.87s
yep.
Speaker 1
3.71s
aam speaking with badrik.
Speaker 0
5.37s
Yes?
Speaker 1
6.23s
yaa but release vimal over here from i o. how are you doing?
Speaker 0
10.19s
What do you mean?
Speaker 1
12.69s
Yeah, yeah, and 181 blood test from IO.
Speaker 0
19.37s
Hello?
Speaker 1
19.99s
hello. ya sir good day omni hello.
Speaker 0
22.33s
Can you tell me?
Speaker 1
23.63s
Yes sir, you enquired for blood test one eighty one. Advanced blood test with I O. Have you taken the test?
Speaker 0
34.29s
uh from where you are speaking please.
Speaker 1
37.79s
speaking from chennai sir. i o s chennai? ya. i o s wellness and retreat center. health care.
Speaker 0
39.77s
Chennai
Speaker 1
44.71s
Okay.
Speaker 0
45.13s
oh.
Speaker 1
45.43s
You are enquired for a blood test one eighty one that is one eighty one master health checkup from I O you are enquired. Okay. I'll tell you afterwards sir.
Speaker 1
54.87s
Just scream it out.