A
Call Intelligence
Nihal Melwani with Vimal — Jan 26, 2026 16:12
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
7.5/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
65.0%
Personalization
7.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Nihal Melwani. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
b2c
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
15% into call
Pitch Approach
Feature-led
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
2:19 (140s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
44
Rep Words / Customer Words
284 / 168
Rep Longest Monologue
16s
Customer Longest Monologue
9s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Third Party Consultation
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to consult family doctor
I'll discuss it with my family doctor and I'll get back to you
|
third party consultation | Customer | Yes | agreement & value add | Excellent |
|
Traveling/Time constraint
Give me time... I'm also traveling.
|
time | Customer | Yes | respectful postponement | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Customer | -- | Interested | 7-day health retreat in Chennai at Leela Palace. |
Key Moments
300:35
Cost Inquiry
Customer shows high intent by asking for ballpark cost early.
01:10
Wife Mention
Changes the lead from a single person to a couple, increasing potential deal value.
01:34
Mentor Introduction
Rep introduces the 'Health Mentor' to add authority and technical depth to the pitch.
Trust Signals
3
Willingness to share email
Mentioning family involvement
Asking for specific test details
Enthusiasm Signals
2
Asking for the ballpark cost early
Planning to bring wife
Resistance Signals
2
Deflecting immediate follow-up ('Give me till end of this week')
Requirement for external validation (Family Doctor)
Confusion Signals
1
Uncertainty about location (initially asked where it happens)
Topics Discussed
Location (Chennai/Leela Palace)
Duration (5, 7, 9 days)
Customization
Pricing/Ballpark
Family Doctor Consultation
Bio-hacking/Reverse Aging
Couple Discount
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Polite and asks how the rep is doing. |
| Discovery/Pitch | 2 | neutral | Focused on logistics, cost, and specific tests. |
| Closing | 3 | neutral | Sets a clear boundary for follow-up due to travel. |
Call Transcript
Click to expand
Speaker 1
0.99s
Hello.
Speaker 0
1.19s
Hello. Ya hi.
Speaker 1
3.29s
This is Vimal over here, new from IO.
Speaker 0
5.83s
Yeah yeah tell me.
Speaker 1
7.01s
gyanilla.
Speaker 0
8.91s
good good how are you?
Speaker 1
10.01s
aam great yaar thank you for asking.
Speaker 0
12.03s
no problem.
Speaker 1
12.55s
Yeah. So I connected regarding the health case which I've been enquired about.
Speaker 0
17.51s
Yeah, yeah, yeah. Where is it going to happen? It's in Chennai location.
Speaker 1
18.23s
Yeah.
Speaker 1
20.41s
aa it's in chennai location actually. so you are staying in chennai. ya the stay will be in leela palace.
Speaker 0
22.77s
so you have I think Chennai.
Speaker 0
25.01s
will be
Speaker 1
27.33s
And services will be from Ibo.
Speaker 0
29.89s
Understood. And what's the what's the ballpark cost of this uh sorry?
Speaker 1
35.09s
it varies, depends upon the days and the services and how are you doing.
Speaker 0
37.29s
Aa
Speaker 0
39.03s
under
Speaker 1
41.01s
It's completely customizable as well.
Speaker 0
41.19s
It's completely custom.
Speaker 1
43.19s
depends upon time how much you can spend and everything. so actually which you enquired it comes around somewhere for seven days. but we start from five days five seven nine.
Speaker 0
43.23s
depends upon time.
Speaker 1
53.51s
depends upon your doctor appointment and all those parameters and everything it will change.
Speaker 0
53.63s
defense
Speaker 0
60.11s
Understood. Can you send me a ballpark of all the tests? I'll discuss it with my family doctor and I'll get back to you on what we want to do and what we want to go ahead with. Yes.
Speaker 1
68.69s
Yeah, sure buddy. I will share you a seven day plan.
Speaker 0
70.17s
seven day plan. and me and my wife would be like a company.
Speaker 1
74.13s
okay so then couple means there will be a discount in your package actually.
Speaker 0
77.63s
Okay okay fine fine.
Speaker 1
78.93s
Yeah. If it's a couple, there will be a discount. And I will share you a brochure for seven days. You can go through it. And I will drop you a mail like for a sample itinerary as well. Your mail ID. And along with that, if you have time, right, I can schedule a meet with a mentor.
Speaker 0
80.85s
And
Speaker 0
84.21s
go through it. And I will drop the
Speaker 0
88.31s
Sure, sure.
Speaker 1
94.99s
is a health mentor also over here. He'll be briefing it out in 20 to 30 minutes. So exactly what you will be doing, how are we assusing it about all the bio hacking and reverse aging and how it will help you in long term and everything we'll be guiding you about.
Speaker 0
99.83s
So exactly
Speaker 0
102.41s
I think
Speaker 0
111.09s
We'll discuss about this.
Speaker 1
111.11s
We'll discuss.
Speaker 1
112.51s
Yeah, sure buddy. First I will share this and you go through it. By tomorrow morning I'll again reconnect with you and you can see me in the time.
Speaker 0
114.29s
Yeah.
Speaker 0
116.25s
Morning
Speaker 0
117.31s
with you and you can see me. Give me time, give me time, give me till end of this week.
Speaker 1
121.93s
Okay.
Speaker 0
122.13s
I'm also traveling. Okay, buddy. I'll revert, yeah. I'll I'll schedule an appointment with my family physician.
Speaker 1
123.83s
Okay buddy.
Speaker 0
128.95s
I'll talk to him and then I'll you can message me or you can call me by end of this week is fine.
Speaker 1
134.35s
Okay. Yeah, it comes to define, yeah. Thank you. Have a great day. Okay. You too. Bye. Bye. Bye.
Speaker 0
135.47s
Thank you.
Speaker 0
136.49s
thank you. have a great day. okay. bye.