A
Call Intelligence
Kiran with Vimal — Feb 14, 2026 11:55
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
6.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
6.0/10
Technical Quality
5.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Hindi
Brand Awareness
High (has researched pricing)
Brand Sentiment
Skeptical due to price
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Consultative/Customization-focused
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
other
Call Structure
Duration
1:57 (118s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
24
Rep Words / Customer Words
238 / 112
Rep Longest Monologue
16s
Customer Longest Monologue
9s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Slightly Negative
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
i saw your fee structure. its more than six lakh. six and half lakhs. so i don't think so i would be available to come there.
|
price | Customer | Yes | downselling / customization | Excellent |
|
Location/Travel
but it is in chennai only na?
|
logistics | Customer | Yes | service expansion | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Customer | 650000.00 | Negative | Customer saw the fee structure and felt it was too expensive. |
| consultation | Rep | 20000.00 | Neutral | Offered as a lower-cost, more convenient alternative to the retreat. |
Key Moments
300:09
Immediate Price Objection
The customer leads with a rejection based on the 6.5L price, setting a defensive tone for the call.
00:40
Price Anchor Reset
Rep successfully resets the price anchor from 6.5L down to 20,000 INR.
01:24
The Brush-off
Customer attempts to end the call by saying she will save the number and get back later.
Discovery Questions
3
Q1
what's your base location currently?
Q2
what's your health goal, right?
Q3
what are you planning and currently what is your state?
Trust Signals
2
Willingness to save the number
Requesting WhatsApp details
Resistance Signals
2
Direct price rejection
Stating she is 'going somewhere else' as an excuse to end the call
Confusion Signals
1
Confusion about whether the service is only in Chennai
Topics Discussed
Pricing
7-day Retreat
Home-based testing
Mumbai location
WhatsApp follow-up
Health goals
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Objection | 2 | negative | Strongly rejects the 6.5L price point. |
| Discovery/Pitch | 3 | neutral | Listens to the home-service alternative. |
| Closing | 4 | neutral | Dismissive but polite; wants to end the call. |
Call Transcript
Click to expand
Speaker 1
0.47s
Hello.
Speaker 0
0.85s
halo, am i speaking with kiran?
Speaker 1
3.41s
Yes?
Speaker 0
4.19s
Ya Kiran very good morning. There's Vimal over here from IO. How are you doing?
Speaker 1
9.47s
haan. ya i saw your fee structure. its more than six lakh. six and half lakhs. so i don't think so i would be available to come there.
Speaker 0
18.53s
no ma'am, it is for a seven days plan actually. We do have multiple plans based upon a health goal it can be customized. From one day it's starting.
Speaker 1
28.07s
tyaar total seven day package is only six and half lakhs na? more than that.
Speaker 0
32.79s
Yeah yeah ma'am that is for six seven days plan right. So if you are not planning for seven day also we can customize the plan accordingly to how much you are planning according to your body and health goals. Because it starts from twenty thousand to up to six lakh seven lakh it depends.
Speaker 1
48.35s
but it is in chennai only na?
Speaker 0
51.05s
aa or it can be taken from chennai as well as from your location and what's your base location currently?
Speaker 1
56.83s
haay mein mumbai.
Speaker 0
58.09s
Sir Mumbai. Okay okay. From home we can also take some programs and test according to your need. We will visit your home and do all the services that is required.
Speaker 1
60.17s
Yeah.
Speaker 0
69.03s
Okay.
Speaker 0
71.21s
If you are ready to travel to Chennai also, it's fine. If you couldn't travel, then there are some ways to do that as well, ma'am. From home also, we can do this test and we will be having the consultation over online with the results and reports.
Speaker 1
84.73s
oke oke. ai'l jas sev yuvar nambar. ai'l get bek tuvi. bikas yusai am har yu going samvar el.
Speaker 0
90.71s
Fine, fine, fine. I will I will call you sometime later.
Speaker 1
92.23s
Till then you can send yeah till then you can just send me the details of on WhatsApp whatever you are saying. I'll go through it I'll get back to you then.
Speaker 0
100.75s
No no ma'am, we can customize it completely. I will reconnect with you. First we need to focus upon what's your health goal, right? So what are you planning and currently what is your state and based upon that we can plan things out over here ma'am.
Speaker 1
113.15s
okay okay okay.
Speaker 0
114.31s
Okay.
Speaker 0
115.29s
oke maam thank you. baay baay.
Speaker 1
115.61s
Thank you.
Speaker 1
116.95s
Okay bye.