A
Call Intelligence
Shweta with Vimal — Feb 09, 2026 14:30
Deal Lost
Cold
Call History
2 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Shweta. Coaching opportunity.
Low Performance: Vimal
Vimal scored 2.0/10 on call with Shweta. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Bengali
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Poor
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:36 (36s)
Primary Language
Bengali
Secondary Language
English
Code Switching
High
Total Speaker Turns
17
Rep Words / Customer Words
48 / 24
Rep Longest Monologue
5s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Product/Service Clarity
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of clarity/Information
Ki jinish ache apnader? (What things/products do you have?)
|
product/service clarity | Customer | No | none | Poor |
Key Moments
300:13
Customer asks 'Ki company?'
Indicates zero brand awareness and the need for a clear elevator pitch.
00:26
Agent asks 'Can I understand English ma'am?'
Pivot point where the agent realizes the language barrier but fails to provide a Bengali explanation.
00:34
Customer asks 'Ki jinish ache apnader?'
Final attempt by customer to understand the purpose of the call before it ends.
Resistance Signals
2
Language barrier
Lack of brand recognition
Confusion Signals
2
Repeatedly asking for company name
Asking what the company does
Topics Discussed
Company Name
Language Preference
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks 'Ki holo' (What happened/What is it) immediately. |
| Introduction | 2 | neutral | Customer asks 'Ki company?' and 'Ki jinish ache apnader?' (What things do you have?) |
Call Transcript
Click to expand
Speaker 1
0.71s
Hello
Speaker 0
0.89s
Hello ki holo
Speaker 1
2.03s
Hello
Speaker 0
3.65s
Haan.
Speaker 1
4.61s
Hi hi Shweta Bimal over here from audio. How are you doing?
Speaker 0
6.69s
Haan.
Speaker 0
8.11s
Ki ki?
Speaker 1
9.87s
Ya friends, aar bimol oye from IO, how are you doing?
Speaker 0
13.79s
Ki company?
Speaker 1
15.11s
I O A I W O.
Speaker 0
17.29s
O achha ki ache apnader?
Speaker 1
19.47s
Hello.
Speaker 0
24.11s
Haan haan ami bolun.
Speaker 1
26.45s
Ya. M L O I A from I O. Can I understand English ma'am?
Speaker 0
29.83s
Haan.
Speaker 1
32.47s
Ya, er comfortable English.
Speaker 0
32.93s
Comfortably
Speaker 0
34.69s
Ki jinish ache apnader?