A
Call Intelligence
Prithi with Vimal — Feb 18, 2026 11:56
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Prithi. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
47% into call
Pitch Approach
Solution-oriented
Closing Attempt
No
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
1:29 (89s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
29
Rep Words / Customer Words
138 / 102
Rep Longest Monologue
12s
Customer Longest Monologue
14s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time/Duration
I'm not finding time to take that kind of a gap. I would love to do that, but I don't think I'm getting any kind of timeline there.
|
logistics | Customer | Yes | alternative choice | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Negative | Initial program the customer inquired about. |
| healthcation program | Rep | -- | Positive | Alternative offered to fit customer's weekend schedule. |
Key Moments
300:33
Time Objection
Customer expresses desire but claims she cannot commit to 7 days.
00:42
Product Pivot
Rep introduces the 2-day plan, which immediately changes the customer's tone to collaborative.
01:17
Language Switch to Tamil
Solidifies rapport and confirms the customer's familiarity with the Chennai location (MRC Nagar).
Discovery Questions
1
Q1
Can we located in which location?
Trust Signals
3
Sharing personal location (Hyderabad)
Asking for WhatsApp details
Switching to native language (Tamil)
Enthusiasm Signals
2
'I would love to do that'
'Sari onnu theriyum' (Okay, I know the place)
Resistance Signals
1
Time constraint ('I'm not finding time to take that kind of a gap')
Topics Discussed
7-day program
2-day weekend plan
Leela Palace accommodation
Travel from Hyderabad
WhatsApp follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Returning a missed call. |
| Discovery | 2 | neutral | Expressing concern about the 7-day time commitment. |
| Pitch | 3 | neutral | Excited about the 2-day weekend option. |
| Closing | 4 | positive | Friendly exchange in Tamil regarding location. |
Call Transcript
Click to expand
Speaker 0
0.23s
Hello.
Speaker 1
4.11s
Hello
Speaker 0
4.77s
Hello.
Speaker 1
5.93s
Yeah, I missed a call on this number.
Speaker 0
9.09s
Yeah Preeti, actually we connected then the call got disconnected automatically. I tried to reach you out but again the call got disconnected.
Speaker 1
16.85s
Yeah,
Speaker 0
17.81s
Yeah, I'm calling from Chennai. I hope Wellness Center and Ritich program, you've been with us for a seven days education program with us.
Speaker 1
25.03s
no i employed for it. i have not entered.
Speaker 0
27.75s
Yeah yeah you are in paid for that. Yeah that's really connected with your health mentor over here.
Speaker 1
33.57s
I'm not finding time to take that kind of a gap. I would love to do that, but I don't think I'm getting any kind of timeline there.
Speaker 0
42.01s
No no, like we have for five days, two days and single day also. Yeah, can we located in which location?
Speaker 1
42.15s
No no.
Speaker 1
49.31s
So I have to come from Hyderabad. So I'll just save this number. Can you ping me on WhatsApp if it is for say suppose I'm coming on Friday. Friday evening if I'm landing. So Saturday Sunday if I can finish it and then you know maybe we can.
Speaker 0
62.65s
Oh, easy.
Speaker 0
64.01s
We have a plan ma'am. We can do that. Two days for two days we can do.
Speaker 1
64.13s
We have
Speaker 0
67.45s
There's a plan.
Speaker 1
67.57s
They send me the details of that.
Speaker 0
70.35s
Okay, I will share you the two days plan.
Speaker 0
72.95s
Okay. And the stay will be in Leela Palace and we can have a meet where I can elaborate okay.
Speaker 1
77.01s
Entha pakkam undu Leela Palace?
Speaker 0
79.31s
MRC nagarla irukku ma'am.
Speaker 1
81.43s
Aa sari sir.
Speaker 0
82.75s
Sir,
Speaker 1
82.75s
Sir ennu phone-o tell address onnu solli.
Speaker 0
84.37s
chandan nagar kitta irukkum.
Speaker 1
86.41s
Sari onnu theriyum.
Speaker 0
87.19s
Sari.
Speaker 1
88.15s
Okay okay thanks.