A
Call Intelligence
Prithi with Vimal — Feb 18, 2026 11:49
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
20.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Vimal
Vimal did not attempt to close on call with Prithi. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Prithi.
Low Performance: Vimal
Vimal scored 2.0/10 on call with Prithi. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:06 (6s)
Primary Language
English
Code Switching
None
Total Speaker Turns
2
Rep Words / Customer Words
10 / 2
Rep Longest Monologue
4s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:02
Identity Verification
Agent confirms he is speaking with the correct lead, Preeti.
Topics Discussed
Identity verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer simply confirms identity. |
Call Transcript
Click to expand
Speaker 0
0.49s
Hello.
Speaker 0
2.35s
hello? aa am i speaking with preeti? ya. aa ya preeti.