A
Call Intelligence
None with Vimal — Feb 04, 2026 17:42
Deal Lost
Cold
Call History
5 attemptsRep Performance
4.0/10
Pitch Effectiveness
3.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
2.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Joint
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
33% into call
Pitch Approach
Price-led
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:47 (47s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
17
Rep Words / Customer Words
102 / 28
Rep Longest Monologue
10s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
Yeah, yeah, but I'm finding it a little expensive.
|
price | Customer | Yes | downselling | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | 4.45 | Neutral | Alternative to the 7-day package. |
| couple package | Rep | 7.45 | Other | Pricing for two people. |
Key Moments
200:13
Price Objection
The customer immediately flags the service as expensive, setting the tone for the rest of the call.
00:44
The Brush-off
Customer ends the call without a commitment, indicating low conversion probability.
Discovery Questions
3
Q1
Have you gone through the details?
Q2
you are planning for one day or two day?
Q3
single or couple ma'am?
Resistance Signals
1
finding it a little expensive
Topics Discussed
Pricing
Package Duration
Couple vs Single options
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Middle | 2 | neutral | Raises price objection. |
| Closing | 3 | neutral | Ends with 'I'll get back to you'. |
Call Transcript
Click to expand
Speaker 0
0.61s
Hello.
Speaker 0
2.15s
Hello.
Speaker 1
3.05s
Yes.
Speaker 0
3.71s
Yeah, this is Vimal over here from Hyvo. We connected, right, before you asked me to share the details for, yeah, man. Have you gone through the details?
Speaker 1
8.91s
Shall we take details for
Speaker 1
13.39s
Yeah, yeah, but I'm finding it a little expensive.
Speaker 0
16.69s
okay okay so you are planning for one day or two day that is for seven day even we have like five day as well.
Speaker 1
24.29s
vaahamath vaar faayi de.
Speaker 0
26.21s
single or couple ma'am?
Speaker 1
28.39s
couples. both you give final decide.
Speaker 0
31.87s
Sure. Okay.
Speaker 1
32.73s
Okay.
Speaker 0
33.93s
So for Friday the pricing would be 4.45 and 7.45 couple means single means 4.45.
Speaker 0
42.05s
Couple means 7.45.
Speaker 0
43.87s
Yeah.
Speaker 1
44.27s
okay. ai il get back to you.
Speaker 0
45.83s
shyor oke maam. thank you.