A
Call Intelligence
None with Vimal — Jan 31, 2026 16:50
Deal Lost
Cold
Call History
5 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Hindi/English mix
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:42 (42s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
84 / 42
Rep Longest Monologue
9s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Process
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Technical/Connectivity
your voice is breaking am i audible now?
|
communication | Customer | Yes | clarification | Good |
|
Channel Preference
I'm not very comfortable in mails.
|
process | Customer | Yes | adaptation | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| brochures/wellness services | Rep | -- | Negative | Checking if the customer reviewed the shared materials. |
Key Moments
200:12
Connectivity Issue
Delayed the start of the actual conversation and caused repetition.
00:32
Email Rejection
Customer explicitly states discomfort with email, pivoting the communication strategy to WhatsApp.
Resistance Signals
2
I haven't gone through
I'm not very comfortable in mails
Confusion Signals
1
your voice is breaking
Topics Discussed
Brochures
WhatsApp communication
Email communication
Chennai Wellness Center
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call but reports audio issues. |
| Middle | 2 | negative | States she hasn't seen the brochures and isn't comfortable with email. |
| Closing | 3 | neutral | Agrees to check WhatsApp if pinged. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
0.47s
Hello.
Speaker 1
1.47s
Ya.
Speaker 0
1.99s
Actually, Vimala over here from IO, we connected earlier. He asked me to share the brochures, right? I've shared you in WhatsApp. We've gone through the brochures, ma'am.
Speaker 1
11.03s
adhe
Speaker 0
12.87s
your voice is breaking. Hello.
Speaker 1
15.21s
Sorry.
Speaker 0
15.93s
your voice is breaking am i audible now?
Speaker 1
18.41s
No, this is regarding
Speaker 0
20.19s
Io Wellness Center Ma'am from Chennai.
Speaker 1
24.51s
I will go well. No no no I haven't gone through. Can you ping me again on WhatsApp I will check.
Speaker 0
30.53s
Okay mail also I have sent ma'am. So let okay use of mail.
Speaker 1
32.85s
Okay, you just sing me. I'm not very comfortable in nails.
Speaker 0
35.77s
comfortably
Speaker 0
37.15s
Okay okay.
Speaker 1
37.49s
but whatsapp aayi check just ping mi aata hai.
Speaker 0
39.35s
Okay save my number ma'am. Okay.
Speaker 0
41.47s
oke thanks.