A
Call Intelligence
Sheela with Vimal — Jan 23, 2026 11:58
Deal Lost
Warm
Call History
5 attemptsRep Performance
5.5/10
Pitch Effectiveness
5.0/10
Engagement
7.5/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
4.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Sheela. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
25% into call
Pitch Approach
Feature-based
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:28 (89s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
28
Rep Words / Customer Words
178 / 84
Rep Longest Monologue
11s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Facility
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of dedicated resort
o the stay is in leela but you don't have a resort.
|
facility | Customer | Yes | clarification | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health retreat | Customer | -- | Interested | Discussion of 2, 5, 7, and 9-day customizable wellness packages. |
Key Moments
300:24
Customer asks for charges and inclusions
High intent signal; customer is moving straight to the evaluation phase.
01:03
Clarification of Leela Palace partnership
Crucial for establishing the luxury/quality tier of the service.
01:11
WhatsApp follow-up agreement
Successful conversion of the call to a multi-channel lead.
Discovery Questions
1
Q1
You're currently located in which location, ma'am?
Trust Signals
2
Agreement to move to WhatsApp
Familiarity with Leela Palace location
Enthusiasm Signals
1
Direct questions about inclusions and charges
Resistance Signals
1
Clarification on whether Aiwo has its own resort vs just a stay partner
Confusion Signals
1
Initial name/brand recognition (00:02-00:18)
Topics Discussed
Retreat duration
Accommodation
Location
WhatsApp follow-up
Senior consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slight confusion over the rep's name/company initially. |
| Discovery | 2 | neutral | Asks direct questions about the retreat. |
| Closing | 3 | positive | Agrees to receive details on WhatsApp. |
Call Transcript
Click to expand
Speaker 1
0.17s
Hello.
Speaker 0
0.73s
Hello.
Speaker 1
1.65s
Yeah.
Speaker 0
2.45s
yaa disu is vimal over iyar from i o maam. yu eva en ked abaut daat helukation.
Speaker 1
5.83s
Okay.
Speaker 1
6.59s
Registration sir?
Speaker 0
8.95s
health care shenman. this is vimal over here from i o. its a wellness center.
Speaker 1
13.25s
aha.
Speaker 0
14.97s
Ya Sheela Ma'am right?
Speaker 1
16.71s
Please ma'am shali.
Speaker 0
18.05s
surely sorry.
Speaker 1
19.73s
ya ya. oh dis is rigarding da treat?
Speaker 0
22.59s
yaar retreat maam yaar retreat.
Speaker 1
24.47s
Okay, yeah. What are the charges and this is for how many days and what all it includes?
Speaker 0
29.67s
aa it includes various things and it's customizable also.
Speaker 0
33.87s
So basically it will be starting from two days, we have five days, seven days and nine days. So all your stay and everything will be covered in this package itself. You're currently located in which location, ma'am?
Speaker 1
45.27s
Bangalore. Where are you based out of?
Speaker 0
47.41s
chennai maan. leela palace I think you are aware of right?
Speaker 1
49.87s
Yeah, yeah.
Speaker 0
50.71s
Yeah, so Leela Palace only your space will be in Chennai. And we have a retreat center, all our labs and everything associated nearby itself. So all your travel.
Speaker 1
59.05s
o the stay is in leela but you don't have a resort.
Speaker 0
63.47s
no no the stay partner is leela. near by leela only our this things the retreat center are there.
Speaker 1
70.33s
Can you send me details on WhatsApp?
Speaker 0
71.97s
Yeah sure ma'am. I will share you the detail on WhatsApp and after that I will connect with you over a call where we have a senior person who will be explaining completely about all the details ma'am. So what are the packages?
Speaker 1
74.65s
Nasara
Speaker 1
81.97s
Achchha.
Speaker 0
82.77s
Based upon that you can decide how many days you can get into an all.
Speaker 1
86.79s
Wo kar de bete. Green aur okay done thank you. Green aur uske
Speaker 0
88.13s
Green